Nurse Coordinator, Primary Care Medicine Clinic

Registered Nurse (RN) Heart Transplant Coordinator

Banner Health is seeking a Registered Nurse (RN) Heart Transplant Coordinator to join the Heart Transplant team at Banner University Medical Center (BUMC) Phoenix. This is a day shift position working Monday through Friday, 7:00 AM to 4:30 PM with some schedule flexibility, plus 24-hour on-call rotations (including weekend and holiday coverage). The role offers nurses the opportunity to bring their experience and passion for healthcare to a dynamic transplant environment where they can make a meaningful impact on patients during critical moments in their lives.

In this position, the RN Heart Transplant Coordinator will work with both pre and post-heart transplant patients while collaborating closely with the multidisciplinary team. The role requires an active and engaged change agent who is dedicated to the needs of patients and families, committed to delivering safe, kind, effective, efficient, evidence-based, and high-quality clinical care. The coordinator will focus on optimal outcomes and solution-oriented approaches while building strong relationships with patients throughout their transplant journey.

Banner University Medical Center Transplant Institute is Arizona's most experienced transplant center, providing comprehensive care to adult patients across heart, lung, liver, and kidney/pancreas transplant programs.

The ideal candidate will have cardiac nursing experience (critical care or progressive care). Preferred, but not required, additional experience of value includes: transplantation, care coordination and mechanical circulatory support devices. Banner Health is committed to investing in the holistic health and happiness of nurses through better pay, better benefits, better opportunities, and a better community, recognizing that nurses are the heartbeat of healthcare.

Location: Banner University Medical Center-1111 E. Schedule: Monday through Friday, 7:00 AM to 4:30 PM with some schedule flexibility, plus 24-hour on-call rotations (including weekend and holiday coverage)

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

This position provides comprehensive management and coordination of care for patients requiring kidney, pancreas, liver, heart, lung or Stem Cell Transplantation The level and intensity of care coordination provided is situational and appropriate based on patient need and payor requirements.

Manages individual patients across the transplant health care continuum to achieve optimal clinical, financial, operational, and satisfaction outcomes. Facilitates, coordinates, and monitors pre-transplant evaluations, the care of the transplant candidate awaiting transplantation, the care of the transplant recipient post transplant in the outpatient clinic. Facilitates and coordinates the care of the living donor for evaluation, donation and long term follow-up. Facilitates the safe, equitable and timely placement of donor organs in conjunction with the donor procurement agency on a 24 hour on call basis in accordance with the regulatory agencies. Possesses advanced knowledge of OPTN/UNOS regulations and allocation policies. Collects and communicates patient information necessary for decision making regarding organ acceptance/rejection for transplant with the organ procurement agency and transplant surgeon. Reviews potential recipient's current medical status to determine eligibility for transplant. Demonstrates advanced prioritization and critical thinking skills in order to contact/locate patient(s), arrange admission and pre-surgery procedures, schedule surgery and the surgery team, and educate patient/family.

Interprets and administrates current payor contracts to best meet the financial needs of the patient and program while maximizing facility and program reimbursement. Applies this knowledge to assure that services being furnished to the patients are in compliance with contract stipulations. Establishes and promotes a collaborative relationship with physicians, third party payers, and other members of the health care team, utilizing effective oral and written communication. Serves as a resource to payors, health care providers, patients, physicians and their office staff for the referral of patients or re-directs to alternate transplant programs as required by insurance constraints. Educates other health care providers, payors and patients on concepts of managed care, managed care networks, transplant networks, individual care policies as it pertains to solid organ transplant.

Serves as a resource to the community, patients, family members, potential living donors, primary care physicians and payers regarding the transplant process. Participates in community and professional education efforts to promote transplantation and organ donation.

Participates in the transplant program's quality assurance program. Evaluates current processes, identifies need for change and implements change via process improvement projects to achieve the optimal clinical, financial, operational and satisfaction outcomes. Acts as a change agent by continually monitoring processes to identify opportunities for improvement. Internal customers include patients, families, transplant surgeons, transplant interdisciplinary team, management, nursing and medical staff, and other members of the hospital interdisciplinary health care team. External customers include referring physicians and office staff, laboratories, third party payers, pharmacies, community agencies, provider networks, and regulatory agencies.

Requires current RN license in state of practice. Requires a minimum of two years clinical nursing experience; to include a clinical specialty area such as ICU, PCU, CM, OR, ED, Dialysis, Oncology or Telemetry. Must have a working knowledge of care management, resource/utilization management, and hospital and community resources. Must demonstrate clinical proficiency in the care of transplant patients. Bachelor's degree preferred. Banner Health