Head of Customer Operations

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions‑minded people who want to make a difference in the lives of our customers and communities. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: The Operations Supervisor is responsible for overseeing the daily operational performance of the branch. Provides support and backs up the Branch Operations Manager in their absence.

Serves as a primary point of contact for branches with a Senior Branch Manager.

Builds relationships with current customers to maintain goodwill and gain additional business.

Works with Branch Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch.

Works with Branch Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken.

Works with Branch Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that all applicable requirements are met.

Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence.

Oversees performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc.

Ensures new account documentation is complete and accurate.

Responds to and resolves customer issues.

Ensures daily balancing of vault and all branch cash.

Adheres to all bank and regulatory requirements and participates in required training.

Actively participates in local community and bank sponsored events.

Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills.

6+ months personal banker experience required.

Customer service, sales, and cross‑selling experience desired.

Must possess professional qualities, high energy, results driven, and self‑motivation.

Solid knowledge of Microsoft Word, Excel, and Outlook.

Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member's career.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

Ability to sit at a computer terminal for an extended period of time. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.

Specific vision abilities are required by this job due to computer work.

Hourly: $18.76 - $25.70

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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