Head of Care Management Operations

Are you the kind of operations leader who can see the big picture—and then roll up your sleeves and build what is missing?

Do you create structure where structure does not yet exist?

Are you passionate about using data and technology to drive efficiency and growth?

Bixler Moore, LLC is seeking a Director of Operations to help build the operational infrastructure for our next stage of growth.

We are an established and growing Northeast Ohio law firm focused on Estate Planning, Elder Care Planning, and Estate Administration. Our work helps families plan for the future, protect what they have built, care for aging loved ones, and navigate the administration of an estate after a death.

It will require better systems, stronger management, thoughtful use of technology and AI, better financial intelligence, clearer accountability, and disciplined execution.

This is not an office manager position. Sometimes that means developing an operational strategy with the Managing Partner. Sometimes it means personally mapping a broken workflow, building the first version of a dashboard, evaluating software, documenting a process, or sitting with team members to understand why a system isn't working.

As the organization and its management infrastructure mature, the role will increasingly lead through others.