Head of Operations & Business Management

Essential Duties and Responsibilities

• Plan, prioritize, schedule, and delegate daily operational activities to ensure productivity, quality, customer service, and performance goals are achieved while maintaining cost-effective operations and compliance with company policies and procedures.
• Monitor operational workflows, staffing levels, equipment, and resource availability to ensure efficient execution of work and timely completion of operational objectives.
• Coordinate with internal departments and stakeholders to address resource needs, resolve operational issues, and adjust schedules or priorities as business demands require.
• Provide direct supervision, coaching, and leadership to employees, including training, development, performance management, employee engagement, and career growth initiatives.
• Promote and enforce workplace safety programs and compliance requirements, conduct safety observations and investigations, address hazards, and ensure employees follow established safety policies and procedures.
• Conduct employee performance evaluations, performance improvement discussions, disciplinary actions, and attendance management activities in accordance with company policies and applicable employment regulations.
• Participate in workforce planning and operational meetings, providing recommendations regarding staffing, scheduling, equipment, process improvements, and resource allocation.
• Develop, implement, and maintain operational policies, procedures, and best practices to improve efficiency, consistency, quality, and customer
• Analyze operational performance metrics and identify opportunities for continuous improvement, implementing solutions that enhance productivity, quality, safety, and overall operational effectiveness.
• Serve as a resource for employees and management, resolving operational concerns, employee relations matters, customer issues, and process-related challenges in a timely and professional manner.
• Maintain accurate operational and personnel records, including scheduling, timekeeping, training documentation, performance records, safety documentation, and administrative reports.
• Foster a positive and accountable work environment by promoting teamwork, communication, employee engagement, and adherence to company values and expectations.
• and resolve work problems, and assist workers in solving work problems.
• Maintain departmental supplies, tools, equipment, and order as necessary.
• Ensure the completion of all required production paperwork, records, documentation, such as timecards, quality records, etc.
• Ensure compliance with departmental housekeeping standards and all safety and work rules and regulations.
• Satisfy the required hours of the department.

Competencies

• Analytical Decision-Making
• Communication ☒ Risk-Taking/Creative Thinking
• Learning & Development ☒ Teamwork & Relationship-Building
• Planning & Organizing ☒ Results Orientation
• Professionalism & Integrity ☒ EEO Accountability

☐ Financial Management ☒ Managing Others
Education and/or Experience
Five (5) or more years of progressively responsible leadership experience in operations, manufacturing, distribution, warehouse, logistics, or a related environment required. Demonstrated success in supervising employees, managing performance, conducting coaching and disciplinary actions, promoting workplace safety, and driving operational results. Bachelor's degree preferred but not required; equivalent combinations of education, training, and relevant experience will be considered.
Computer Skills
Demonstrated proficiency with MS Excel, Word and PowerPoint as well as other computer/web based programs.
PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.