Plumber - Customer Service Experience

Freeline Plumbing Services, Inc.
Capitol Heights, Maryland | Serving Prince George's County and Washington, D.C.
You are an experienced service plumber who takes pride in solving problems, serving customers, and doing the job right. You have at least five years of service plumbing experience, hold an active Journeyman or Master Plumber license, and know how to use ServiceTitan.
You're also looking for a company that respects your time, supports your growth, and understands that a successful career should not come at the expense of your family or personal life.
At Freeline Plumbing, our belief is simple: Our success is your success.
Requirements
You're the Technician We're Looking For If You:

Have at least five years of professional service plumbing experience
Hold an active Journeyman Plumber or Master Plumber license
Have hands-on experience using ServiceTitan CRM
Can confidently diagnose plumbing problems and present appropriate solutions
Are comfortable preparing and explaining repair or replacement options
Know how to build trust and help customers make informed decisions
Can communicate professionally with residential and commercial customers
Take clear jobsite photos and maintain accurate job documentation
Follow company procedures, plumbing codes, and safety standards
Maintain a clean, organized service vehicle and professional appearance
Understand the importance of completing work efficiently and collecting payment onsite
Are dependable, accountable, coachable, and motivated to improve
Want to grow with a company—not simply complete calls and collect a paycheck
Why You'll Want to Join Freeline
We want you to have the tools, support, training, and opportunities necessary to build a successful and rewarding career. Our team members enjoy:

Competitive hourly compensation with opportunities to increase earnings through performance
Take-home company service vehicle for eligible technicians
Company-provided tools, technology, and resources
Consistent training and professional development
Weekly plumbing, sales, and customer-service training
Opportunities for career advancement into senior technician, lead technician, and service management positions
A structured career-development path with clear performance expectations
Support from the office and dispatch team throughout the workday
Sales opportunities through memberships, upgrades, add-ons, and Good-Better-Best options
Established customer base with residential and commercial service opportunities
Organized Monday training sessions and team meetings
A company culture built on Faith, Accountability, Integrity, Teamwork, Empathy, and Innovation
A supportive environment where quality workmanship and customer service are recognized
The opportunity to join an established plumbing company serving the community for more than 20 years
What You'll Do
As a Service Technician at Freeline Plumbing, you will:

Diagnose, repair, replace, and maintain residential and commercial plumbing systems
Complete common service calls involving drains, water heaters, fixtures, pumps, piping, pressure problems, leaks, and other plumbing concerns
Perform thorough plumbing inspections and identify potential issues
Provide customers with clear Good-Better-Best repair or replacement options
Explain estimates, warranties, memberships, financing options, and available add-on services
Complete approved work safely, professionally, and whenever possible, on the same day
Create accurate estimates, invoices, notes, photos, and customer records in ServiceTitan
Follow up on previously presented unsold estimates
Communicate job status and recommendations to the office and dispatch team
Deliver an outstanding customer experience on every call
Represent Freeline Plumbing with professionalism, integrity, and empathy
What Success Looks Like
You arrive prepared, listen carefully to the customer, diagnose the entire problem, and explain your recommendations clearly. You do not pressure customers—you educate them and provide options.
You take ownership of every service call, document your work accurately in ServiceTitan, maintain high workmanship standards, and look for ethical opportunities to provide additional value. You welcome coaching because you want to become stronger technically, professionally, and financially.
Required Qualifications

Minimum of five years of service plumbing experience
Active Journeyman Plumber or Master Plumber license
Previous ServiceTitan experience
Valid driver's license and acceptable driving record
Strong diagnostic and troubleshooting abilities
Professional communication and customer-service skills
Ability to perform the physical duties associated with plumbing service work
Ability to follow applicable plumbing codes and safety procedures