Dispatchers for Nights and Weekends

NIGHTS AND WEEKENDS Dispatcher/Customer Service $1,500 Sign on Bonus Pay Range $19 - $21 Hourly Pay is determined by skill/experience level and certifications

We are looking for a professional and reliable dispatcher to join our team and act as the company’s first point of contact for emergency and non-emergency calls. In this position you will be in charge of maintaining call logs, monitoring routes, transferring messages, and directing tow truck drivers.

Provide customer service excellence with each and every call.

Politely answer emergency and non-emergency calls and document important information.

Respond to any issues and follow-up by coordinating with the appropriate departments or field units.

Operate and manage a multi-line telephone console system.

Direct tow truck drivers to appropriate locations according to predetermined schedules, ETAs, customer requests or immediate needs and supervise the routes by GPS when needed.

Providing customers with pricing information and respond to any queries they may have.

Maintain records and Process customer payments.

Maintaining records pertaining to work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for supervisor.

Qualifications, Education, Experience High School Diploma or Equivalent

Ability to answer multiple phone calls in a busy setting.

Ability to have a professional demeaner and phone etiquette.

Ability to read and write in English.

Bilingual is a plus

Knowledge of Tow book software a plus!

Ability to work - Days, Nights and Weekends

Physical Requirements Ability to clearly communicate both orally and in writing on a telephone and on a computer for extended periods. Ability to access, input, and retrieve information from a computer or other electronic device. Benefits Offered Two medical plans

Short Term Disability

Long Term Disability

Holiday Pay

Employee Assistance Program

Sign on Bonus

Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation.