Head of Facilities and Maintenance

The Maintenance Manager is responsible for the overall maintenance operations of New H.CDC’s property portfolio, including a mix of apartment, town‑home communities and facilities. This role ensures that properties are safe, well‑maintained, code‑compliant, and presentable while supporting the organization’s mission of providing quality, affordable housing. The Maintenance Manager oversees make‑ready operations, manages vendors, and ensures timely, cost‑effective resolution of service requests.

CDC, we are a united team, dedicated to selfless service and transforming lives through operational excellence. Maintenance Operations & Property Standards

Oversee all day‑to‑day maintenance operations across assigned properties.

Ensure units, common areas, grounds, and building systems are maintained to organizational standards and local code requirements.

Conduct regular property inspections to identify maintenance needs, safety issues, and preventive maintenance opportunities.

Develop and implement preventive maintenance schedules for HVAC, plumbing, electrical, roofing, and life‑safety systems.

Manage all make‑ready processes to ensure vacant units are turned efficiently, safely, and to quality standards.

Create and manage scopes of work for unit turns, renovations, and capital projects.

Coordinate in‑house staff and vendors to meet occupancy and leasing timelines.

Inspect completed make‑ready units prior to move‑in.

Work Order Management

Perform daily review of resident‑submitted work orders through the resident portal.

Prioritize service requests based on urgency, safety, and resident impact.

Ensure proper investigation, troubleshooting, and mitigation of all service requests.

Follow up to confirm completion, quality of work, and resident satisfaction.

Maintain accurate documentation of all work orders in the property management system.

Identify, vet, and maintain relationships with qualified vendors in plumbing, electrical, HVAC, landscaping, and general contracting.

Obtain and evaluate bids for repairs and projects.

Schedule and oversee vendor work to ensure quality, timeliness, and budget adherence.

Oversee grounds maintenance including landscaping, trash removal, exterior cleanliness, and seasonal upkeep.

Create, review, and manage clear, detailed invoices for maintenance work.

Track maintenance expenses and assist with budget planning and cost control.

Ensure proper coding, approval, and documentation of all invoices.

Assist Program Director with forecasting maintenance and capital repair needs.

Compliance, Safety & Risk Management

Ensure compliance with local, state, and federal housing regulations.

Maintain knowledge of fair housing requirements as they relate to maintenance operations.

Respond appropriately to emergency maintenance situations (on‑call rotation as required).

Maintain accurate records for inspections, certifications, and compliance reporting.

Electrical systems

Carpentry and drywall

Painting and flooring

Minimum of 2–3 years of multifamily maintenance experience (apartments and/or townhomes).

At least 1 year of supervisory or lead maintenance experience preferred.

High school diploma or GED required; Experience working in affordable housing or nonprofit housing environments.

Knowledge of housing inspections (HUD, local housing authority, or similar).

Commitment to community impact and service‑oriented work.

Strong organizational and time‑management skills.

Ability to prioritize and manage multiple tasks across properties.

Proficiency with maintenance software and resident portals.

Ability to read and interpret work orders, manuals, and safety documents.

Strong customer service orientation with a resident‑first approach.

Ability to work indoors and outdoors in varying weather conditions.

This is a contract role, and there are no benefits available at this time.

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