Head of Risk Business Management (f/m/d)

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. Capital One’s Enterprise Risk Management (ERM) organization has responsibility for helping the overall organization identify, manage, and mitigate key risks that may keep the company from achieving its strategic objectives.

We are currently seeking a Director to join the Enterprise Risk Management (ERM) organization to support our efforts to transform Risk Management, including reimagining methodology design, process execution, risk metrics strategy, and technology enablement in a world of agentic AI. The Director will have the opportunity to apply risk management and analytical skills to some of our highest profile Risk Management projects, including implementing solutions to ensure Capital One’s continued stability and success. This includes bringing unique perspectives and experiences to help us be rigorous, curious, and creative, as well as enabling our organizations to maintain a sustainable and holistic risk profile in order to deliver superior products while also protecting our customers.

Additionally, this role is expected to develop key governance analysis and reporting for Senior Management.

Strong problem solving and analytical skills, attention to detail, process/project management capability, and results driven competencies are essential to succeeding in this role. Identify opportunities to improve our Risk Management processes and execute well-managed change to strategies, methodologies, governance, and reporting elements

Synthesize and elevate information to executive levels

Leverage data, metrics, and analysis to create a comprehensive approach to monitoring our process improvement strategies as they move through the organization

Cultivate data sources to feed metrics/reporting; clearly define intent/requirements for creation and ongoing enhancements of an enterprise risk metric system of record

Perform and support detailed validation data analysis to include trending, problem identification, and development/completion of remediation plans

Consult on analysis and reporting outcomes to observe trends and provide insights on changes to the Company’s risk environments

Play a key role in contributing to the effective design and delivery of our risk management framework

Demonstrate problem-solving and analysis skills with attention to detail

Actively support internal and external audits and exams

Stay abreast of the changing regulatory environment and understand the impacts to Capital One

Balance multiple priorities to help drive business value and support team objectives, while managing tasks and activities related to risk management initiatives in a well-managed capacity

Lead a team of professionals to advise and consult key stakeholders to drive effective risk identification, assessment, and disposition.

Set direction, manage expectations, and lead cross-functional teams

Foster an environment of trust, collaboration & belonging while leading a team of risk managers

Bachelor’s Degree or military experience

At least 4 years of Financial Services experience

At least 6 years of Risk Management experience

At least 2 years of People Management experience

8+ years of Financial Services risk management experience

• 7+ years of experience in Project or Process Management
• 5+ years of internal strategy or management consulting experience leading cross functional financial services projects and programs
• 5+ years of people management experience

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $187,300 - $213,700 for Director, Risk Management

McLean, VA: $206,000 - $235,100 for Director, Risk Management

Richmond, VA: $187,300 - $213,700 for Director, Risk Management

Riverwoods, IL: $187,300 - $213,700 for Director, Risk Management

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (