Loan/Credit Processor
NewRez LLC
Loan Officer
The primary function of the Loan Officer is to sell loan products offered by NewRez. Make in-person calls on real estate agents, financial advisors and other potential referral sources to develop borrower leads. Utilize and develop a network of resources for mortgage loan business development and solicitation for new business.
Utilize, manage and market to a database of customer contacts.
Complete thorough loan applications by communicating with perspective applicants and obtain specified information relating to the loan or credit application; correspond with applicant via telephone, email or in-person to resolve any questions regarding application information.
Perform prequalification assessment and analysis of financial condition and risk of financing requests within the Company's credit policies and programs, as well as all state and federal lending regulations (FHA, VA, Fannie Mae, Freddie Mac, Conventional, Conforming, Rural Housing Development, Bond and Portfolio).
Submit complete loan application, including all required documents and disclosures, and coordinate the process with assigned processing center.
Assist with, and solve, issues relating to processing, underwriting and closing of loans within employee's loan pipeline.
Develop and maintain knowledge of the financial industry, economy, market conditions, rates, vendors and competition.
Represent the Company in various community and civic functions to enhance the Company's image and develop additional business.
Consistently apply superior decision making techniques relating to applicant inquiries, approvals, and requests as they pertain to existing policies, regulations and procedures.
Maintain compliance on all loan files and pipeline.
High-school diploma or GED and a minimum.
- Strong PC skills, including Power Point, Excel, Word and Lotus Notes.
- Solid knowledge of state and local real estate markets.
Ability to plan for contingencies and anticipate problems and identify risks.
Ability to effectively listen and respond to customers' needs.
Ability to demonstrate a strong desire to satisfy one's internal and external customers by displaying superior customer service skills.
Ability to demonstrate corporate responsibility by living our core values – Superior Customer Service, Integrity, Respect, Hard Work, and Long Term Commitment.
Ability to establish positive rapport with customers.
Ability to seek out new and creative ways to provide solutions to the customer's needs.
Ability to maintain and foster strong partnerships with customers.
Ability to ensure customer satisfaction throughout the cycle of the sales process with support and service.
Ability to complete all required training courses on time.
Ability to identify customer needs and adapt sales presentations effectively.
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