Help Desk Support/Technical Support - Remote

Help Desk Technician II
If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large‑scale government operations by leveraging cutting‑edge technology and take your career to the next level!

Astraeus Operations (AO) is an SBA‑certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared‑services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. In plain terms, our clients gain a team that’s on the same page to achieve and support the client’s mission. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day‑to‑day contract operations.

The Help Desk Technician II will be part of a dynamic team that provides IT support, maintenance, operations, logistics, and engineering services to help ensure the secure, reliable, and uninterrupted availability of INL/A Management Information Systems. This role will provide help desk support to the Department of State, Bureau of International Narcotics, and Law Enforcement Affairs Office of Aviation (INL/A) in support of their missions to sustain the national security and economic interests of our nation.

Answer calls and execute request fulfillment actions.

Provide functional user support, training issues, initial diagnostics/troubleshooting, account management, and password services.

Diagnose and resolve issues on unclassified and classified office information systems.

Provide support for the implementation, troubleshooting, and maintenance of IT systems.

Maintain and return customers to normal IT Operations with the smallest possible impact on the business activity of the organization’s end user(s).

Provide tier 1 support to end users for either PC, server, or mainframe applications or hardware.

Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

Provide local and remote Technical Support Services for end‑user support on multiple networks within the agency.

Develop and document process and procedural enhancements and assist other departments as needed for continuous process and service improvement.

Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with performance standards.

Travel may be required for special projects. (Associate’s degree in a related field and 3+ years’ relevant experience.

Secret clearance required.

Ability to troubleshoot hardware and software problems related to desktop computers, Print servers, scanners, printers, PDAs, desktop video/video teleconference systems, and peripherals (zip drives, external zips, scanners, etc.).

Demonstrated knowledge and accomplishment in analyzing, diagnosing, and recommending solutions for hardware and software problems.

Demonstrated ability with installation, configuration, and the ability to learn unique applications and programs.

Ability to troubleshoot Microsoft products, including, but not limited to, Windows and Office, including all aspects of Windows security and Microsoft desktop products.

Experience installing and supporting workstation hardware and software.

Excellent written and verbal communication skills and excellent customer service skills are a must.

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry‑level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast‑changing business world. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well‑being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We focus on education, giving, skill‑based volunteerism, and leadership to help drive positive social impact in our communities.

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