Head of Retail Markets

Market Director, Store Operations
The Market Director, Store Operations is a key leader responsible for overseeing the operational performance of multiple store locations within an assigned market. This role ensures operational excellence, compliance, and efficiency while fostering a customer-centric culture. The Market Director partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience to achieve sales and profit targets.
Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.
Monitor and ensure compliance with operational policies, safety standards, and company procedures.
Analyze and interpret the markets profit and loss statements and inventory reports to identify and implement strategies to improve operation performance; keeping management apprised of issues, progress, and results.
Partners with sales leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.
Produces accurate and timely financial reports and projections for the market.
Works cross functionally with Sales market director to deliver key sales initiatives
Oversee inventory management processes to minimize shrinkage and optimize stock levels.
Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams and provide actionable feedback to leadership teams.
Bachelor's degree in Business Administration, Operations Management, or related field.
Data Driven: Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.
Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency.
Cultivates a high-performing workforce through coaching, development, and effective team leadership.
Customer Experience Focus: Champions initiatives that enhance the in-store customer experience and drives satisfaction.
Financial & Business Acumen: Manages budgets and operational metrics to achieve profitability and sustain growth.
Proficiency in operational tools, inventory management systems, and reporting software.
7+ years of progressive leadership experience in retail store operations with multi-unit management experience

Embodies the following values: serve, perform, influence, respect, innovate, team.
Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.
Work conducted in office, retail stores, and customer site environments.
Frequent periods standing/walking in unairconditioned facilities and retail stores.
Local and air travel up to 50% - 75% of time to perform duties.