Head of Operations **URGENT**

Benefits Start Day 1 for Full‑Time Colleagues - No Waiting Period!
We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. This role is responsible for the oversight and execution of key day‑to‑day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Key Performance Indicators

Operations Leadership

Implement the onboarding process for new colleagues, ensuring a world‑class first day through final certification. Align training and peer support resources.

Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.

Provide support and guidance to Specialists to ensure timely and quality customer service.

Identify and resolve colleague concerns/complaints.

Assist in goal setting, skill enhancement and performance reviews activities for Specialists.

Respond to CVC surveys as requested to maximize retention.

Branch Operations

Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.

Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards.

Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.

Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level.

Two or more years of equivalent management experience.

Experience with Google and Smart Phone applications.

Proven success in coaching and motivating other team members.

Strong problem solving and customer service skills.

Customer service oriented.

Ability to travel as required.

Formal Education, Qualifications Or Training
High School Diploma at a minimum. Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.

Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.

Completion of Purdue Food Plant Course.

Completion of AIB Sanitation Course.

Willing to take Microsoft Office Computer Course.

Professional and Personal Growth

Training and development programs available.

Tuition Reimbursement benefits (for FT Colleagues).

Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.

Savings and Retirement

401(k) retirement plan with company‑matching contributions.

Company‑paid holidays & floating holidays.

We are looking for individuals who want to make a difference where our customers live and work. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

An employer who violates this law shall be subject to criminal penalties and civil liability.

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