( remote ) Head of Market

We are hiring for a Market Manager to lead and grow our Austin, TX market.

The Market Manager oversees additional points of service distribution through multiple branches, satellite locations and/or VIP sites.

This role is responsible for three key growth areas: growing and maintaining customers, managing the financial and operational aspects of the business, and team development. Through effective relationship management with the customer this role is accountable for ensuring excellence in the execution of all day-to-day operations. This role is accountable for creating and implementing successful operational methods to meet and exceed targets and for developing an effective team to assist in achieving the financial and operational goals for multiple locations.

This includes all aspects of branch operations, team development, and customer satisfaction. This role requires a hands‑on leadership approach and is committed to the expansion and success of the business through tactical execution and regular coaching to create an environment that enhances productivity and client satisfaction.

Branch Operations and Management

Identifies opportunities and plans for resource allocation at the local level to improve workflow and processes based on regional or local shifts.

Designs and deploys resources to drive regional performance and service to all customers within the market.

Develops deep knowledge of your assigned geographic markets and becomes the go‑to source for all information relating to local trends and market dynamics for internal and external partners.

Communicates and coordinates the various aspects of branch operations required to ensure compliance (Worker’s Compensation, Unemployment, Human Resources, Legal, etc.) and owns the financial management of branch operations (budgeting, forecasting, monthly P&L review, credit, and collections, etc.).

Promotes brand awareness by creating and maintaining community relationships and involvement.

Develops and maintains relationships and participates in activities with local organizations and community leaders to promote the brand in the external community.

Develops and implements an effective recruiting plan to ensure the availability of qualified flexible/full‑time associates to meet current and anticipated hiring needs.

Analyzes and uses operational information and data to generate positive actions and results to drive improvement plans related to order fulfillment, recruiting, safety, and associate and client retention.

Customer Service / Account Management

Owns the initial setup of new clients for recruiting and servicing purposes (position job descriptions, pay rates, shifts, reporting, etc., CRM setup and training staff on what the clients are requiring/expecting).

Ensures client satisfaction by monitoring current activity, adjusting plans or services as needed, making regular in‑person visits to ensure satisfaction and identify additional client needs, while seeking opportunities to grow the business.

Builds and maintains strategic partnerships with clients through an extensive and detailed understanding of the client’s business, strategic direction, processes, and policies.

Supports site visits and completion of safety observations to manage the job site risk and safety.

Oversees the customer experience within the branch, assessing customer and employee feedback, identifying opportunities for improvement, researching, and resolving complex problems to ensure customer service excellence.

Coaches and counsels branch team members on behavioral and performance issues, documents and takes corrective action as necessary (quarterly performance reviews, daily whiteboards, day‑to‑day activity coaching, etc.) Coaches and develops the teams on the changes within CRM to drive standardization and accountability.

Guides the training and development of team members, reviewing and developing growth plans.

Bachelor’s degree or 4+ years related experience with strong emphasis on management and HR, including experience with recruitment or customer service and leading teams.

Your Work Environment (Physical Demands) Remote/Hybrid

Typically work is performed either in an office environment or a suitable workspace to conduct business free of distractions and background noise. Regularly required to talk, hear, and communicate in writing.

Travel Requirements: 30–50% travel time expected for the position.