Head of Engineering Programme Management

Job Description - Manager, Program (18606)
NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments: Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services.AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

Manager, Program - 18606
SUMMARY The Program Manager is responsible for the overall performance of a customer’s production visits. These responsibilities include serving as the customer liaison, ensuring the highest level of quality, ensuring sufficient manpower allocations, increasing margins, meeting commitments, ensuring customer expectations are met or exceeded, and enhancing the operational efficiency of the teams in order to ensure the successful selling function of the product lines.

Serve as main point of contact with the customers maintenance and management teams.

Address customer concerns and inquiries in a timely fashion.

Establish and maintain lines of communication between the customer and internal AAR departments necessary for efficient and timely output of quality product.

Communicate to Senior Management any problems and suggested solutions.

Prepare status and metric reports for Management and Senior Management.

Ensure overall customer satisfaction

Travel is periodically required.

Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelors degree (BA) from four year college or university

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environment characteristic for this position is an office setting. SIGNATURE I understand that I am expected to adhere to all company policies and to act as a role model in the adherence to policies. I have read and agree that the contents of this job description accurately reflect my understanding of what is expected of me in this position.

Operations

United States-Florida-Miami-Miami- Aircraft Services

Full-time

Overtime Status
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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