Head of Planning & Analytics

About Us: ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support thousands of restaurants across North America , helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees . Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni . As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
As the GTM Strategy and Analytics Manager, you will be the single source of truth for GTM performance and the strategic analytics engine for the GTM org. You will own target setting while building goals and KPIs for each team and corresponding channels then build reporting that shows performance by team, channel, and rep, surfacing what's going well and where the org needs to improve or focus.
You set up the strategic cases for why a change is needed with Sales and post sales leadership then pressure-test that thinking against their in-depth understanding of team and systems operations, and own execution with technical and process rigor in a dynamic environment.
This is a remote role based in the United States. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You help your peers accomplish their tasks while also excelling at accomplishing your own. Performance Management & Planning
Partner with GTM leadership to establish goals, KPIs, and performance targets across teams and channels.
Build and maintain performance reporting across teams, channels, and individual reps, identifying key drivers of over- and underperformance.
Lead weekly GTM performance reviews, assessing pacing against targets, surfacing risks and opportunities, and translating insights into actionable recommendations.
Partner closely with FP&A on annual planning, including sales capacity, productivity, funnel assumptions, conversion rates, and financial targets.
Maintain confidence in the GTM source of truth, ensuring reporting accuracy, consistent metric definitions, and data integrity.
GTM Performance & Tactical Optimization

Proactively identify performance anomalies across Sales and Post-Sales, such as low package adoption, elevated churn, declining save rates, conversion issues, or rep-level productivity gaps, and work with functional leaders to address them before they compound.
Evaluate performance across acquisition channels based not only on volume and CAC, but also on account quality, retention, and downstream economics.
Optimize account targeting and segmentation strategies to improve customer quality and GTM efficiency.
Continuously assess compensation and incentive structures to ensure they drive the right behaviors and align rep incentives with company objectives.
Lead analytical work around pricing and monetization, including assessing fee structures, pricing changes, promotional strategies, and alternative models designed to improve revenue, deal velocity, and account quality.
Evaluate plan and package structures to improve ASP, cash collection, product adoption, and customer economics.
Inform channel investment and resource allocation based on the volume, quality, retention, and economics of customers generated by each channel.
Develop analytical frameworks to support key GTM decisions around customer segmentation, targeting, acquisition, retention, expansion, and resource allocation.
Drive cross-functional strategic initiatives from problem identification through analysis, recommendation, implementation, and measurement, combining business partnership, analytical insight, and project management.
Serve as a strategic thought partner to GTM leadership, translating data into clear recommendations and helping leadership prioritize where to focus resources and attention.

Have 5+ years experience in GTM analytics, revenue operations, sales strategy, or a similar analytical role partnering closely with sales and CS organizations
Have proficiency in Salesforce and understanding of other connected systems like Hubspot, Gong, Outreach, etc. Experience with SQL is a big plus
Are highly analytical and deeply fluent in data, able to move fluidly between the granular and the big picture Have strong judgment — the ability to draw the right insight from the data and translate it into a specific, defensible recommendation rather than an open-ended observation
Are naturally curious and able to hold your ground, building a case that lands with stakeholders through clear storytelling
Are comfortable presenting to sales and CS leadership, with enough business acumen to know when a data-backed idea is actually operationally viable
Experience with pricing strategy, channel performance analysis, or account segmentation
Ongoing training and growth opportunities.

• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• We expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• Employer-contributing student loan assistance program or continuing education reimbursement program
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. Li-Remote