Retail Key Holder - Customer Service

Dental insurance

• Health insurance
• Training & development

~ WAGE: $21.35 PER HOUR

As a Keyholder, you will assist the management team with day-to-day store operations and bring our brand promise to life: to offer a fun, fashion-centered, and affordable shopping experience to our communities. Keyholders help drive Crossroads' values- creating an inclusive environment where all feel welcome to enjoy a second-hand shopping and selling experience.
Prior supervisory experience in retail (6 months+)
We have clear paths for promotion and several routes you can take as you embark on your second-hand retail journey.
You'll learn how to run a second-hand business- you'll embody an entrepreneurial spirit- learning everything from buying, merchandising and inventory practices to gaining and maintaining the trust of a customer base who has been devoted since day one.
Lead by example greeting each customer with a smile and welcome them to our store. Create a welcoming, fun, and inclusive environment to shop and work in.
Prioritize + Delegate There will be a lot coming your way - from running breaks to noticing lines- you'll need to use your team to get everything done and run the store like a well-oiled machine!
You will teach our customers how we work and get them excited about selling their clothes to us!
You will embody our core values of service, inclusion, and education. It's important that we connect with all customers and try our best to help them.
Be Flexible . You understand that needs change and evolve throughout the day- you know how to support your team and customer as needed.
Prioritize wellness for all We offer medical, dental, and vision insurance for ALL employees who work at least 20 hours a week!
Give you incentives when you work during the holidays We pay time and a half on select holidays throughout the year, and we are closed on Thanksgiving and Christmas.
Encourage work/life balance We offer flexible scheduling so that you can meet work & life needs!
Financial Health
Offer a generousdiscount on all merchandise including luxury consignment pieces- shop where you work!
We believe in pay equity.
You'll be able to access pay as you earn it through our partner app ZayZoon
We'll contribute and match a portion of your commuter account monthly.
As you onboard & throughout your career, our training programs will set you up to win!

One of the first companies to pioneer secondhand clothing as an alternative to traditional retail, Crossroads Trading has been buying, selling, and consigning name brand and designer clothing in a friendly, fun, and fashionable atmosphere since 1991.
Since opening the doors of its first location in the heart of San Francisco's Fillmore District, Crossroads has expanded over time to 38 retail locations spanning Northern and Southern California, Chicago, Seattle, Portland, Denver, New York, and Houston. And in recent years, we have added Sell-By-Mail and Concierge programs to provide convenient new ways for fashionable and eco-conscious customers to sell their gently used clothing.
Crossroads has been featured in Harper's Bazaar, Teen Vogue, and LA Mag, and is widely recognized as an industry leader in the 'resale revolution.'
Compensation: $21.35 per hour

Crossroads Trading has been a leader in the resale fashion industry since 1991. Our goal is make our customers feel great by looking great and keep clothing out of landfills. We also strive to be active, ethical, and responsible members of every community we serve and believe in doing the right thing and doing it right.
Commitment to Diversity & Inclusion
Crossroads is committed to creating a diverse and inclusive culture where team members and customers from all backgrounds can come together to look good and feel great. Growth Opportunities
Crossroads takes pride in helping develop and promote team members through our Grow from Within program. We provide clear paths to promotion for all positions and offer valuable training in management, buying, merchandising, customer service, and more!
Crossroads' policy is to fill every position without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender (including gender identity and gender expression), marital or partner status, age, national origin, ancestry, physical or mental disability, medical condition, genetic characteristic, military status, or any other consideration made unlawful by federal, state or local laws. CTC is an equal opportunity employer and selects employees on the basis of ability, experience, training, and character. Please contact the president or CEO of Crossroads Trading Co. if you have any questions or complaints regarding this policy.