Head of Marketing Services

Service Manager

At Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink.

Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.

Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.

Demonstrate product knowledge when assisting customers when working with team members.

Listen to and resolve customer complaints in compliance with company standards.

Champion the activity and results surrounding the customer service surveys and portal.

Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.

Communicate standards, expectations, policy changes, and product knowledge to the team members. Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.

Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.

Celebrate store successes and identify/address opportunities for improvement.

Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.

Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.

Manage team member concerns and conflict through proactive and clear discussions.

Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.

Communicate sales promotion information to cashier team ensure proper execution and customer satisfaction.

Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).

Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.

Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.

Help build and maintain displays on the sales floor, compliant with company programs and standards.

Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.

Communicate temperature failure of cases, shelves, and storage areas to Store Manager.

Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.

Flexible to perform other related duties as assigned.

Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.

Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.

Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.

Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.

Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant).

Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. Sick time plan that you can use to support you or your immediate families health

• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Bonus based on company and/or individual performance

Affordable benefit coverage, including medical, dental and vision

Health Savings Account with company match

Pre-tax Flexible Spending Accounts for healthcare and dependent care

Company paid short-term disability coverage

Paid holidays

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer's market setting. Our Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Inspiring Women at Sprouts

Together, these groups celebrate diversity and empower