Logistics Dispatcher Part-TIme

Job Category Logistics, Dispatch
Industry Telecommunications
Required Degree High school
Travel 5%
Manage Others No

Phone View phone number on click.appcast.io

The overall purpose of this job is to use logistics in prioritizing and assigning tickets to the appropriate field technicians. The person in this position will develop processes to create operational efficiencies and ensure customer satisfaction and improve their TEC experience. The Logistics Dispatcher will analyze data and metrics to identify problem areas and work closely with the Operations Support Manage to elevate and work toward resolution and perform a variety of tasks. The Logistics Dispatcher is expected to adhere to regulations, Company policies and values, and to represent themselves and the Company in a positive and productive manner.

Occasional travel for Company related work using a personal vehicle or a company vehicle, therefore, a valid personal driver's license and adequate insurance coverage on the personal vehicle is required at all times

Correctly building, provisioning, and closing digital service line (DSL) and fiber service orders

Interface with customers to schedule a technician repair or install dispatch

Schedule, coordinate, and communicate internal timelines within the service order process to meet or exceed service delivery key performance indicators (KPI)

Analyze data and metrics to identify efficient and problem areas; work with Operations Support to Manager to resolve problems

Serve as a technical resource in projects and initiatives to ensure successful project implementation

Maintain and enhance various reports for Operations

Assist other TEC areas to assess service availability for sales requests through TEC's online portal for addresses not available

May receive and process special circuit, hosted private branch exchange (HPBx), and other unique incumbent local exchange carrier (ILEC) and competitive local exchange carrier (CLEC) service orders

Special nonrecurring projects as requested by management or other departments

Other projects and tasks as assigned

High school diploma or GED is required. This position requires excellent computer skills, organizational skills, clerical skills including keyboard proficiency, and efficient, professional written and verbal communication skills. Advanced knowledge and ability to work with TEC's operation systems such as for wordprocessing, spreadsheet, and presentations is required.

Previous experience in dispatch operations, telecommunications, scheduling, logistics, or help desk tasks is preferred.

TEC is a communications company with a vision of connecting customers to the world and strengthening the communities we serve. As a family owned and operated business, we value your success and personal growth within the company. We strive to strengthen employees, build customer relationships, expand our fiber network, and increase profitability so that we can reinvest in our employees, company, and communities that we serve. As a Logistics Dispatcher, you'll join an elite team that is connecting rural Americans with dedicated fiber broadband services.

In the early to mid-1900s, TEC connected countless people to the telephone for the first time. And today, we are accelerating access to high-quality, reliable internet solutions for communities that need it most. With offices in Mississippi, Alabama, Tennessee, and Louisiana, we are playing a major role in the largest internet infrastructure buildout in the history of our country, and you can be a part of this exciting time.

TEC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, gender, age, sexual orientation, gender identity, or disability, or any other category protected by applicable Federal, State, or local laws, except where age and gender are essential bona fide occupational requirements, or where disability is a bona fide occupational disqualification. Furthermore, Equal Employment Opportunity will be provided for qualified disabled veterans and veterans of the Vietnam Era as well as other protected veterans.Each and every employee is expected to help maintain a nondiscriminatory workplace.

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