Head of Programme Management

Sign-On Bonus for Bilingual Applicants: $2,000 (Distributed in 4 parts: $The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.
JOB TITLE: Program Manager
Hayward, CA Cronin House
ADA/FEHA Compliance Notice: Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources.
HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences
This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.
People Management- hire, train and develop a high performing Direct Service team
• QA & Compliance- follows and enforces program policies and procedures
People Management

• Coordinate and maintain all direct service staff schedules with support and collaboration from ADIOS to ensure minimum facility coverage and minimize overtime hours
• Provide new hire orientation and training for all direct service staff.
• manage direct service staff. performance and professional development processes for direct service staff. With assistance from ADIOS. • Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients

Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management

• Ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing
• Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Provide periodic inspection of grounds and facility to assure security and safety
• Monitor clients to ensure appropriate supervision and knowledge of clients and activities
• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
• Participate in regular staff meetings, clinical supervision, and trainings
• Receive, acknowledge and address client complaints in a timely manner as needed
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
• Identifies and creates the processes necessary to get work done with highest quality. Able to manage emotions and reactions to different situations. Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

Required to obtain registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP within the first 30 day of employment

• 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
• 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility, including budget management.
• Valid California driver’s license with a good driving record and car insurance

travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. Extensive knowledge of community resources related to mental health, substance abuse, health, dental, finances, case management and housing

• Must be able to physically assist clients in their efforts to exit the facility in case of emergency
• Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
• Must be able to drive a passenger van and have a valid California Drivers License
• Must be able to use a standard telephone, transfer call, take & relay messages
• Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed
• Ability to work with diverse populations and people with disabilities
• Ability to accurately document verbal and written information received
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week.

Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
PTO and Holiday pay.
Retirement benefits after 6 months of service.
Training and CEU opportunities.
Available for a full-time position.