Head of Hotel & Hospitality Sales

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Sales Manager

JOB SUMMARY

The purpose of this position is to generate revenues for the Convention Center by promoting the Center at trade shows, at industry association conferences and meetings, by direct mail, by telemarketing and other marketing strategies.

ESSENTIAL JOB FUNCTIONS

Performs promotion activities at trade shows, industry association conferences and meetings or other events; makes travel arrangements; books airline reservations, car rental reservations, hotel reservations or other travel details; prepares trade show booth for shipment; attends trade shows, conferences, meetings and events; arranges trade show space; makes presentations and interacts with potential clients highlighting Convention Center amenities; and obtains booking and event needs and requirements, along with client contact information for future communication.

Performs promotion activities utilizing the telephone, Internet, direct mail and referrals within assigned territories and markets; develops marketing materials highlighting Convention Center amenities; maintains account database to include client information, contact details, space needs, and other event requirements; maintains contact with all current and potential clients through personal contact and written/electronic communications; and schedules and conducts site inspections.

Secures dates for events; monitors available space and rules and regulations affecting contracted events; prepares proposals to host events and submits to client; negotiates contracts, including terms of agreements, pricing, room sets, food and beverage requirements, access/release times, etc.; and maintains all related documentation.

Represents the client at Department meetings; communicates contracted requirements to Event Coordinators and operations staff; discusses and prepares plans for best possible use of space and other logistics; attends daily, pre-event, post-event or other meetings as necessary; communicates all discussions to the client; and assists with obtaining insurance certificates and floor plans.

Establishes and maintains relationships with third party service providers; contacts providers to obtain services such as overflow accommodations, equipment rentals, and service personnel; and maintains all related documentation.

Prepares or completes various forms, reports, correspondence, and proposals to host events, lease agreements, expense reports, check requests, or other documents.

Receives various forms, reports, correspondence, event orders, client surveys, checks, tradeshow invoices, payment request forms, exhibitor lists, invoices, manuals, catalogs, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, City employees, hotel staff, clients, third party service contractors, laborers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Maintains a comprehensive, current knowledge and awareness of issues, methods, equipment, trends and advances in the profession; reads professional literature; maintains professional affiliations; and attends meetings, conferences, workshops and training sessions as appropriate.

Operates a personal computer, general office or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.

ADDITIONAL FUNCTIONS

Performs other related duties as required, requested, and assigned.

Education and Experience:

Requires a high school diploma or equivalent supplemented by coursework in hospitality, business, or advertising; three (3) years of related experience in hospitality, group sales, or a related field.

Licenses or Certifications:

Must possess and maintain a valid driver’s license.

Special Requirements:

None.

Knowledge, Skills and Abilities:

Knowledge of customer service.

Knowledge of public relations.

Knowledge of promotion activities.

Knowledge of event planning.

Knowledge of office equipment, practices, and software.

Knowledge of maintaining databases.

Skill in coordinating activities of a project, program, or designated area of responsibility.

Skill in communicating, both verbally and in writing.

Skill in persuading.

Skill in arranging meetings.

Skill in influencing others.

Skill in dealing with third-party contractors.

Skill inperforming addition, subtraction, multiplication, and division; calculating decimals, percentages, and fractions; and interpreting graphs.

Skill in negotiating.

Skill in developing and delivering presentations to small and large groups.

Ability to evaluate, audit, deduce, and/or assess data using established criteria.

Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.

Ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria.

Ability to maintain confidentiality.

Ability to listen,

Ability to build rapport.

PHYSICAL DEMANDS

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally requires: balancing, hearing voices, manual dexterity, mental acuity, reaching, repetitive motion, speaking, and visual acuity in data/color. Tasks may require the ability to: sit for extended periods of time at a keyboard or work station. Must be able to safely operate a motor vehicle.

WORK ENVIRONMENT

Work is performed primarily indoors without exposure to adverse weather conditions. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

The City of Myrtle Beach has the right to revise this job description at any time.

This description does not represent in any way a contract of employment.

City of Myrtle Beach Benefits

No Cost Health, Dental & Vision Insurance for Fulltime Employees

401K & 457 Plans Available

State Retirement

Employee Wellness Clinic

Flex Spending Account

Employee Assistance

And much more

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.

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