Full Time - Client Services Rep

Summary The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
Conduct administrative functions as necessary.
Customer Focus
Client Service Skills
quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; is very orderly and excels at cutting through confusion and turning chaos into order.
Client service skills: consistently ensures the team provides the client with attentive, courteous and informative service; gains and shows personal satisfaction from delivering great service.
ability to convert units of measurement.
Computer skills: comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
Independence: able and willing to perform tasks and duties without supervision.
Special Working Conditions Ability to work at a computer for long periods of time.
dogs, cats, birds, reptiles, etc.).
This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Requires good hand‑eye coordination, arm‑hand‑finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
Experience, Education and/or Training High School Diploma or equivalent preferred.
Must be at least 18 years old to perform duties involving radiography (x‑ray) and exposure to radioactive substances.
One year related experience required with customer service preferred.
Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology preferred.
Compensation The pay range for this role is $17.70 - $22.62 hourly. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Benefits Comprehensive Medical, Dental, and Vision Insurance.
Generous Retirement Plans (401(k) and Roth) with company match.
Best-in-Class Student Debt Relief Program (for Full‑Time DVMs).
Paid Time Off and Holidays.
Associate Life Insurance (company‑paid) & Supplemental Life Insurance.
Company‑Paid Short‑ and Long‑Term Disability.
Flexible Spending Accounts (FSA).
Health Savings Account (HSA).
Back‑Up Child and Elder Care & Family Support Resources.
Fertility and Family Building Support.
Digital Exercise Therapy program.
Legal Plan.
About Us Banfield is a community of caring people marked by a diversity of thought, background and approach. And we know that’s best achieved by upholding the health and well‑being of our associates.

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