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Lead Concierge (M-F) (Full Time)

Prelude Fertility, Inc.

The Reproductive Medicine Group | 733E

Description The Lead Patient Concierge at our practice in Wesley Chapel, is responsible for providing day-to-day support to front desk personnel and operations. Secondary duties include providing coverage for the front desk with scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. Hours: Monday - Friday 7:00 a.m. - 3:45 p.m. with holiday and weekend rotation (Saturday & Sunday) required

Travel to other offices will be required with this position, and training will potentially be at our practice in North Tampa.

Provides day-to-day support to front desk personnel and operations, with a focus on providing an excellent patient experience.

Serves as a role model for front desk personnel by exemplary performance, commitment to the organization and its mission, goals and vision.

Identifies difficult or complex front desk operational or patient service issues. Works collaboratively with other departments to implement process and patient service improvements.

Assists management to professionally develop front desk team members, and answers any questions they may have regarding processes, protocols, etc.; Develops comprehensive documentation of front desk processes and policies under guidance of direct manager and in collaboration with other Department managers.

High School Diploma or GED required; Minimum of two years of experience in medical administration and customer service required.

Experience with Electronic Medical Record (EMR) system strongly preferred.

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee-only healthcare coverage option is also available.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Enjoy a free premium Calm Health app subscription to support your mental wellness.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Vacancy posted 5 days ago
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