Head of Operations & Business Management

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Want to be part of a company that’s shaping the future of international freight and logistics? Training and career support: structured programs to help you grow professionally.

Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.

Effective communication: a flat structure that minimizes hierarchy and organizational layers.

Position Title: Operations Executive

Must know how to use and organize Microsoft Word and Excel.

Fluent in English (written and spoken).

Perform daily air/ocean export operations cycles; operations’ data entries, coordination/document preparation, daily shipment tracking, daily clients, vendors and overseas office coordination and communications; Inspect cargo conditions, irregularities and verify cargo shipping marks physically at warehouse.

Provide customer support to all vendors, suppliers, agents and government agencies to facilitate the air/ocean exports objective while ensuring accurate accounting functions relating to the billing, distribution and collection of funds.

Review all documents, contact all first‑time customers and handle other tasks as needed.

Establish, maintain and update account profiles/SOPs/rates adjustment to improve operation efficiency, service quality, and protect profitability of each shipment/consolidation.

Act as in‑house customer support and coordinate all rate quotations to clients, overseas offices, and agents.

Coordinate and communicate cross activities internally and externally, such as operations, customer services, sales and financial matters.

Maintain and establish local carriers/vendors relationships and cost negotiation to improve operating costs and maximize profitability.

Comply with Dimerco operation and system requirements, plus export government security and transportation regulations, such as TSA and US Customs filings but not limited to those.

Report and coordinate with cargo claim process and filing.

Support management in business development and internal promotion with overseas offices and agents to improve business volume.

Other tasks assigned by management.

Medical insurance

Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.