Operations Manager

Operations Manager – Lake Worth Club Job Summary As an Operations Manager, you will be responsible for the day‑to‑day member and team experience within your club. From new member onboarding to staff training and performance coaching, you’ll ensure smooth daily operations while driving key business results. You’ll play a critical role in member sales, retention, and satisfaction—while supporting the General Manager in hitting all membership goals. This is a leadership role where you’ll inspire both your team and members to succeed. Key Responsibilities Deliver an exceptional first impression every day by ensuring a positive, welcoming environment for members and staff. Drive member integration and sales performance by leading kickoff sessions, boosting booking and participation percentages, and supporting ACH setup and account management. Support retention efforts through cancel‑save processes, follow‑up calls with cancelled members, and month‑over‑month cancel reduction strategies. Coach and assist staff on sales techniques to improve conversions, ACH enrollment, referrals, and duplication. Organize and execute member engagement events, including monthly appreciation parties, social media initiatives, and community‑building activities. Manage operational details such as cooler/ drink inventory, member billing updates, and reporting accuracy. Conduct weekly leadership meetings with club leaders (GM, AGM, PTM, GFM) to review performance, address challenges, and drive accountability. Oversee implementation and follow‑up on all cleaning systems and protocols to maintain Crunch’s high standards. Review daily and monthly performance reports to identify opportunities for improvement and provide training/development solutions. Actively support the General Manager in achieving all membership unit and revenue targets. What We Look For In Our Operations Manager Outgoing and positive personality with strong leadership presence Sales‑minded, customer‑service driven, and results‑oriented Someone who embraces member retention strategies, including cancel‑save processes, follow‑up calls, and integration of new members. Strong communication skills with the ability to coach and motivate teams An organized manager with strong attention to detail to oversee billing, reporting, inventory, and cleaning systems Previous leadership or operations experience in fitness, sales, or hospitality preferred A growth‑minded individual who can support the General Manager in achieving all membership unit targets and contribute to the overall success of the club Benefits & Perks Competitive hourly pay, bonus opportunity, and growth opportunity in a rapidly expanding company Medical, Dental, and Vision Insurance 401(k) with match Paid Time Off (PTO) Life Insurance & Short‑Term Disability Free Crunch Fitness Membership Discounted Personal Training Sessions Ongoing training and career development opportunities Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. #J-18808-Ljbffr