Head of Business Operations - Remote

Description The Company

WE ARE EXEMPLAR GLOBAL

Exemplar Global Inc. is a not-for-profit organization that services and supports the conformity assessment industry (auditors, trainers and certification bodies). With a strong legacy of over 30 years in auditor and auditor training certification, we possess the expertise to help professionals and training providers be recognized in their industry. Our vision is to become the main globally acknowledged authority for conformity professional certification by providing credential management for individuals seeking professional recognition, providing independent certification for training providers to enhance their course quality and outcomes, and offering new and innovative services that better serve all of our stakeholders.
The Position
Reporting directly to the Director of Operations, the Operations Manager is responsible for enabling consistent, efficient, and scalable business operations across Exemplar Global. This role focuses on strengthening systems, data quality, and operational processes that underpin Exemplar Global's business operations activities. This work will aim to translate operational activity into meaningful insight that supports customer experience, decision-making, and effective service delivery across the business. Additionally, the Operations Manager is expected to ensure teams have the tools, processes, coordination, and reporting required to perform effectively. The role will have one direct report and is accountable for operational enablement and continuous improvement rather than direct ownership of all operational delivery outcomes.
The ideal candidate is systems and process oriented, has strong communication and project management skills, and excels at extracting insights from data to aid overall process improvement across an organization. Previous experience using CRM tools or working in the association, membership organization, or not-for-profit space is also a plus.
The salary range for this role is $60,716 - $75,895. Any extended offer is based on candidate experience and overall fit for the role.
Main Responsibilities

• Enable and coordinate internal cross-functional operational activities across functions/teams to maintain alignment, clear ownership, accountability, and effective execution.
• Balance internal and external stakeholder needs by supporting teams across the business while maintaining a strong customer lens to make practical decisions that support both service delivery and operational performance.
• Identify and proactively resolve operational issues prior to escalation.
• Drive process improvements that simplify workflows and reduce reliance on individuals.
• Ensure system and process changes are embedded into internal business operations with clear ownership and adoption.
• Manage and support operational systems, tools, and data infrastructure underpinning business operations and certification delivery in order to allow internal teams to provide service more efficiently. This includes managing all systems and tools that are used by Exemplar Global internally to provide service (including CRM platforms, ERP tools, customer support tools, community management platforms, and data analytic tools).
• Ensure data accuracy, workflow governance, and effective system configuration across the organization.
• Produce consolidated operational reporting and business intelligence. Translate the transactional reporting from service and support data into meaningful insights. (i.e. linking financial and activity data into opportunities for internal teams to utilize)
• Use data to identify trends, inform decision-making, and proactively uncover risks and opportunities.
• Support B2B and B2C certification delivery through utilizing Exemplar Global's suite of tools, systems, and operational processes.
• Provide people leadership for one direct report, including performance management, coaching, and capability development.
• Build organizational capability through documentation and training for internal staff on systems usage, data discipline, and operational practices.
• Performs all other duties as assigned.

Working Conditions and Physical Requirements:
100% remote work eligible for candidates located in the states of FL, IA, IL, IN, MI, NC, NM, VA, WI, WA, and MO. Must be able to travel up to 10%. Operating in a global context will require working outside of the typical 8am-5pm schedule to accommodate other team members or client time zones. Must be able to travel up to 10%.
Bring Your Best: Position Minimum Qualifications

• A Bachelor's degree
• A minimum of 5 years of experience working in operations with demonstrated ownership across delivery, systems, and team performance
• A minimum of 1 year of people leadership experience
• Or an equivalent combination
• Must be able to comply with attendance and timeliness policies.
• This role is not eligible for U.S. immigration sponsorship(e.g., STEM OPT, TN, H-1B, or other work visa).

Why You Should Apply
At Exemplar Global, we value offering a complete benefit package that helps you live your best life, both at work and at home. Competitive base pay, outstanding benefits, opportunities for learning and growth, programs to help you plan for the future and perks that inspire your downtime are all part of Exemplar Global's total compensation package.
Learning and Growth
o Challenging and interesting work
o Access to Linkedin Learning
o Performance management and coaching
Health and Wellness
o Medical insurance
o Dental insurance
o Vision insurance
o Health savings accounts
o Flexible spending accounts
Total Compensation
o Competitive base pay
o Opportunity for annual incentives
o Outstanding benefits
o Accrued Annual PTO
Planning for the Future
o Retirement savings program
o Disability income plan
o Life insurance, Accident, & Critical Illness insurance
Culture and Workplace
o Growing, global organization
o Mission-driven and committed to sharing ideas and tools that make the world work better
o Healthy work/life balance and flexible work schedules
o Positive, collaborative, team-oriented environment

#LI-BT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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