Head of Project Management and Client Services - Remote

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

SGS & CO is looking for a highly-organized project manager to ensure a positive client experience in the execution of production art and image carrier projects. As the Project Manager, you are our client’s primary contact, responsible for managing and meeting client expectations in the high volume of projects for our clients’ brands. From kickoff to quality output, with proactive communication, you will ensure projects flow through the SGS & CO production network seamlessly. In this role, tenacity in problem-solving and a strong sense of urgency will enable exceptional service and build strong relationships with internal and external cross-functional partners.

Manage Projects

Identify and define new projects

Manage the order entry process with clients

Manage the workflow between multiple teams in the production network

Manage project timelines ensuring on-time delivery

Ensure a swift project-close managing the billing and invoicing process

Manage client expectations with price discrepancies and reconcile estimates vs actuals

Ensure Quality

Know your client, their process (deliverables, rework) and preferences to operate as the client’s brand guardian to ensure global consistency and continuity

Capture and manage a repository of client nuances including templated standard tickets (specific to the client), brand assets, etc.

Document all critical and pertinent information on that may impact quality

Verify technical supplied data is correct to supplied art

Communicate client preferences to create consistency across the production network

Communicate all areas requiring key decisions and at-risk initiatives related to customer expectations

Lead the client Pre-Pro Meetings for low complexity projects

Understands the client, brands, internal processes, etc. Manage reporting and tracking for projects both internally and externally, such as:

Customer Relationship Management (CRM) maintenance

Distribution support, audits and follow-up

Keeping updated with any price matrices changes and workflows in our CRM system

Participate in process improvement efforts and various production meetings to foster a positive creative impact on the business

High School Diploma or GED equivalent

Previous experience in customer service and/or project management

Proofreading skills

Proficiency in Illustrator, Photoshop and general knowledge of the Adobe Creative Suite

Focused on the little details, but never losing site of the big picture

Flexible and proactive: always having a plan B (and C and D)

Leads with eyes-on and hands-off and equips direct reports to deliver projects on-time and to quality

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the employee’s duty to notify the management of any physical limitations or inability to perform a certain task.

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years , 2,000+ clients , 9,000 employees , and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.â¯Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This is a remote position in the US. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.

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