Head of Operations & Business Management

Director of Operations

General Manager – Area General Manager – Regional Director of Operations

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.

Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.

Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

Oversee the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash and tax.

Coordinate with corporate accounting department to oversee payroll functions.

Monitor and maintain the front office systems and equipment to ensure optimum performance.

Serve on the hotel’s safety committee.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Associate or Bachelor’s degree preferred.

Intermediate knowledge of overall hotel operations.

Work schedule varies and may include working on holidays, weekends and alternate shifts.

HHM Hotels is proud to be an equal‑opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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