Head of Operations & Business Management

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**As an Operations Supervisor, you'll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career.  This is an essential industry and we've been in the game since 1933!

The **Operations Supervisor** assists the Operations Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for managing the location's performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will receive cross-functional training to support others within the shop. As with all Ryder shop positions, the Operations Supervisor, or " _Shift Supervisor_ ", is responsible for adhering to all Ryder Maintenance Operations policies and procedures.

This role may be a developmental position to prepare incumbents for the Ops Manager role because _we allow you to carve out your own career path and promote from within_ , based on performance.  Schedule: Monday-Friday

Hourly | Paid Weekly!

Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder's most recently been named "Top Company for Women to Work for in Transportation ( " by _Women in Trucking,_ one of _Fortune Magazine_ 's "World's Most Admired Companies ( ", & one of "Reader's Choice Excellence Awards ( " by _Inbound Logistics._ In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award ( "

Workflow Management:Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approvalEnsures all warranty policies and procedures are executedResponsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriateResponsible for conducting yard checks to ensure proper work scheduling and prioritization

• Labor ManagementProvides management, training and development of all personnel assignedResponsible for Performance Management of all assigned personnel
• Customer Management:Responsible for customer relationship management to include issue resolutions, customersatisfactionand retention, as well as ensuring vehicle uptimeResponsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updatesConduct customer visits as required by the Customer Care Plan
• Asset Management:Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibilityEvaluates needs and makes recommendation for shop tooling and equipment requirementsAssist in the management and oversight of vehicle specifications and vehicle in· service/out-service processAssist in ensuring all vehicles have required specifications in SAMResponsible for Parts Inventory management, policies and procedures
• Quality Management:Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM workPerform breakdown root cause analysis, implement corrective actions locally, andwhen necessary, communicate issues to Technical Assistance CenterEnsure Cleanliness and quality of repair for all maintained vehiclesWork with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trendsMaintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimizedAssist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsAccountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirementsEnsure Employee compliance with Safety and EPA regulations and requirements
• Financial Management:Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfactionResponsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectivesResponsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targetsResponsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliationResponsible for the customer bill back process to include identification, review and approval of bill back opportunitiesResponsible for ensuring proper documentation and explanation/ reporting ofre·billableactivityEnsure data integrity in the Shop Management Online system

Ability to professionallyrepresentRyder and competently interact with customer management

+ Microsoft Office intermediate preferred

Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required.Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required.Experience with a Shop Management System preferred

+ Microsoft Office intermediate preferred

\#market data/ranges; internal equity; The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. For all Full-time positions only** : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

**and/or badging or background requirements of the customer to which you are assigned.

com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at View email address on click.appcast.io you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._

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