IT Support/Network Support

ERS offers competitive benefits to enhance the lives of its members. ERS is open for business five days a week, 8:00 am to 5:00 pm, to meet customers where they need us: in person, on the phone, in their communities, and online. ERS currently offers opportunities that include flexible work schedules.

ERS is seeking a Network Administrator to perform routine to highly complex (journey-level to senior-level) network administration duties as part of the Network Services Team within the Information Systems Division. Ensures the efficient and effective operation of the agency's data networking and Unified Communications (UC) systems by performing routine to highly complex work throughout the IT systems lifecycle, including planning, analysis, design, implementation, integration, evaluation, testing, security, documentation, training, monitoring, troubleshooting, maintenance, and decommissioning of existing and emerging technologies. Responsibilities range from implementing and supporting network infrastructure to leading the planning, design, integration, and execution of enterprise network initiatives and projects. Works under moderate to limited supervision of the Network Services Manager, exercising moderate to considerable latitude for initiative, independent judgment, and decision-making.

Perform routine to highly complex administration, monitoring, and technical support of enterprise network infrastructure technologies, including data center, backbone, edge, and office building wired and wireless systems.

Perform routine to highly complex administration and technical support of enterprise network security devices and technologies, including web and email filtering, network access and control systems, Virtual Private Networks, and firewalls.

Perform routine to highly complex administration and technical support of communications systems, including telephony, videoconferencing, and mobile/cellular communication devices, infrastructure, technologies, and services.

Create and modify documentation related to the operation of data network and UC systems.

Assist in researching, assessing, evaluating, and implementing new, upgraded, and developing systems, technologies, and standards to enhance agency enterprise IT operations.

Attend work regularly in accordance with agency leave and attendance policies.

Comply with all applicable agency policies and procedures, including safety, information security, and standards of conduct.

Graduation from an accredited two‑year college or university with a degree in data processing, computer science, computer information systems, management information systems, or a related field; or graduation from an accredited two‑year technical school with a specialization in computer technology plus two years relevant experience. Two years of directly related work experience beyond the minimum required may be substituted for two years (60 semester hours) of the required college education.

Network Specialist III

Three (3) years of general experience in an enterprise technology environment in a role performing data network administration and support.

Network Specialist IV

Four (4) years of general experience in an enterprise technology environment in a role performing data network administration and support.

One (1) year of experience supporting network security systems, such as firewalls, web/email filter systems, and/or network access control systems.

Experience in an enterprise technology environment performing advanced‑ or senior‑level data network administration and support.

Experience supporting Cisco wired networking equipment.

Experience supporting a Cisco wireless networking environment.

Experience supporting network security systems, such as firewalls, web/email filter systems, and network access control systems.

Experience administering and supporting telecommunications systems and solutions, including Unified Communications (UC) solutions.

In accordance with state law, authorization for telework may not be awarded to an employee as a condition of hiring. As an agency process, new employees complete a 30 day fully onsite period before evaluation for a telework agreement. Work is performed in an office environment and requires appropriate business attire. This position may require access to privileged, confidential, or sensitive data. For more information about this policy inquiries can be made to View email address on click.appcast.io, Reservists or Guardsmen with experience in the Military Occupational Specialty along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply.