Head of Services - Support and Managed

Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the vehicle damage repair of fleet vehicles

Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for damage, including, but not limited to, cost per estimate, overdue idle cars and vendor management/cycle time.

Ensures all repair orders are completed and processed in accordance with established guidelines.

Determine damage repair estimated labor hours and source optimal repair parts;

Forecasts, budgets and manages key financial drivers including, but not limited to, cost of repair.

Selects, manages and maintains appropriate body shop relationships and workload assignment, including, but not limited to, negotiating body shop rates, conducting semi-annual body shop audits, ensuring established service levels and quality standards are met and that all vendor management policies and procedures are followed. Maintain up to date files on vendor insurance policies.

At bussing locations, oversees the damage repair of all busses for the operation.

Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture.

Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate.

Provides a safe work environment by ensuring all safety policies and practices are followed and maintained.

May be required to perform additional duties as directed by management.

Access to Medical, Dental, Vision, Life and Disability insurance

Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

401(k) Retirement Plan with company matched contributions

Full training to learn the business and enhance professional skills

Employee discounts, including discounted prices on the purchase of Avis/Budget cars

Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Community involvement opportunities

High School diploma required; 2-4 year college degree preferred (or equivalent in education, training or experience)

Minimum of 2 years management experience of employees in related field (rental car, automotive shop or service oriented field)

Prior experience writing damage is preferable

Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs

Financial acumen and forecasting skills

Talent management and delegation

Negotiation and vendor management skills

Together we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.