IMMEDIATE HIRE - Client / Customer Service Rep

Access Services Representative 2

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

We serve faithfully by doing what's right with a joyful heart.

We are in it together by supporting one another and those we serve.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• Tuition Reimbursement
• The Access Services Representative 2 collects accurate demographics and insurance information to register patients. They verify insurance benefits and collect patient financial responsibilities. Serves as a mentor or trainer for peers.

Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.

Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.

Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.

Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.

May be responsible for cashiering duties following established policies and procedures. Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.

Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.

Conducts formal, documented training and serves as a resource to others.

2 years of healthcare or customer service experience or education equivalency required.

• Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

We believe that all people should feel welcomed, valued and supported.

Baylor University Medical Center