Head of Operations **URGENT**

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Now Hiring: Operations Manager | Cambria Hotel Boston Downtown

Cambria Hotel Boston Downtown is looking for an Operations Manager to help drive excellence across our front desk and food & beverage operations. This role is perfect for someone who's ready to lead from the floor, energize a team, and step into a key leadership role at a hotel that lives and breathes The Journey-our culture of people-first hospitality and memorable service.

As Operations Manager, you'll be responsible for the day-to-day performance of the Front Desk and Housekeeping teams. You'll work closely with department heads and the Assistant General Manager to ensure every guest interaction reflects our commitment to quality and care. You'll also serve as Manager on Duty , with a strong presence in evenings, weekends, and holidays.

Train and support team members in both front desk and housekeeping areas

Oversee staffing, scheduling, and performance management

Conduct inspections and follow through on service recovery

Support deep-cleaning schedules, inventory tracking, and vendor communication

Step in as needed to support the team-including shifts at the desk or in housekeeping

3-5 years of hotel operations experience

• Ability to motivate and manage a team with professionalism and empathy
• Familiarity with hotel systems (Choice Advantage PMS, Microsoft Office)
• Comfortable working a flexible schedule that includes evenings, weekends, and holidays

Medical, Dental, and Vision Insurance

• Travel Discounts at Choice Hotels and beyond
• The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.