Managing Head of Retail Sales

Our employees have the power to change lives, in our homes, work and communities. If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.

A pivotal leader responsible for driving sales growth and fostering a high-performing sales team. The role involves executing personnel and store sales initiatives to achieve revenue targets, while consistently upholding the company’s ethos of prioritizing people, optimizing processes, delivering exceptional products, and reinforcing the brand’s core values. This position plays a crucial role in elevating the store's sales performance and contributing to the overall company success and is held to the highest standards of ethics, integrity, and professionalism.

Training Pay: $20 per hour for 2-6 weeks (no commission)

Average Annual Earning Potential After Training: $70,000 - $90,000+ (inclusive of base, bonus, and commission)

Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.

Champion and role model the selling process by overseeing the interaction on sales floor and evaluating team performance.

Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.

Ensure staff deliver exceptional customer service, building long-term relationships that enhance customer loyalty and satisfaction.

Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.

Brand Advocacy:

Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.

Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation, and employee interactions align with brand guidelines.

Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand's positioning.

Operations:

Resolve customer concerns and other issues that may interfere with efficient sales operations.

Support planning and executing sales promotion and events.

Ensure proper execution of all existing and new systems and administrative procedures.

Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. This position reports to the Store Manager of the assigned location with indirect influence of sales team.

Experience: 1-3 years in a business unit with a retail sales emphasis.

Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.

Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays

Experience managing in a retail environment with a strong focus on sales.

Advanced interpersonal skills, communication skills & experience in building effective relationships.

Subject to inside environmental conditions

At La-Z-Boy, we prioritize clear communication and reward outstanding talent! To help you make an informed decision, we’re sharing key information about our pay practices.

Training Pay: $20 per hour for 2-6 weeks (no commission)

Average Earning Potential After Training: $70,000 - $90,000+ (inclusive of base, commission and bonus)

The company will not pay less than state/local minimum wage requirements

Post-Training Pay:

Commission & Bonus: Earn more with UNCAPPED commission on written sales – 6% on La-Z-Boy Design Sales and 4% on other sales, other than La-Z-Boy Design Sales. Monthly bonus opportunity up to $1,500 based on achievement of store sales goals

Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, and skills. Should the base rate plus the commissions earned during a performance period not be at or greater than location minimum wage requirements for the period, the company will make a minimum wage adjustment for the employee to be compliant with minimum wage for the location.

Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. 9-11 paid holidays each year, two weeks’ prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company’s Driver Management Program to be considered for the role.

At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of utmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at View email address on click.appcast.io.