Full Time - Client Services Rep
$28.75 per hourNew System Laundry
Route Service Representative Route Relief (Cover Routes & Customer Success)
New System | Full-Time | Route-Based (Box Truck) | Kent, WA | $28.75/hr.
At New System, we believe exceptional customer service is what sets us apart.
We're a family-owned linen rental company serving restaurants, healthcare offices, dental practices, and businesses throughout the Pacific Northwest. We're hiring a Customer Service Representative Route Relief who thrives on building relationships, solving problems, and helping customers succeed.
Yes, you'll drive a route truck, but this role is about much more than deliveries. We're looking for someone who genuinely enjoys talking with customers, spotting opportunities to improve their service, and helping grow accounts through trust and great service.
If you're the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions you'll fit right in.
You'll build real relationships with customers and make a direct impact on their experience
Your days move fast every day is different and every customer matters
Strong training and support (we set you up for success)
Opportunities to grow your skills in customer service, account growth, and operations
Customer Service First
Build strong, professional relationships with customers and become a trusted point of contact
Proactively check in with customers to ensure they have what they need and are happy with service
Resolve service concerns quickly and professionally own the issue and help find solutions
Customer Growth & Account Support
Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
Encourage customers to try additional products or services that improve convenience and efficiency
Help retain and grow customer accounts through excellent service and relationship-building
Monitor inventory levels and ensure customers are properly stocked not overstocked or running short
Safety & Operations
Complete pre-trip and post-trip vehicle inspections
Support New System's zero-accident safety culture
Use mobile tools and route systems to document service and updates
A people person who enjoys talking with customers and building relationships
Comfortable recommending products when they truly help the customer
Valid driver's license and ability to comfortably drive a box truck (training provided)
Strong customer service and communication skills required
Comfortable using mobile apps and technology daily
Background check and drug screening required for fleet drivers
Paid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM 4:30 PM
Tell us about a time you turned a frustrated customer into a happy oneor helped someone by recommending the right solution.
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