Head of Operations & Business Management

Operations Manager- Shreveport, LAShreveport LA 3PL - Shreveport, LA 71109OverviewPosition Type Full Time Education Level LA Travel Percentage Onsite Category ManagementDescriptionTemco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast-paced environment, we'd love to hear from you.Must-Have SkillsTransportation operations experienceRouting and dispatching experienceWarehouse management experienceWhat You'll DoMonitor daily delivery operations and resolve service exceptionsSupport drivers and customer service teams with real-time troubleshootingTrain and onboard new team membersBuild, manage, and adjust office and driver schedulesOrder and maintain office suppliesPrepare delivery manifests and ensure dispatch readinessCollaborate with routing and driver managers to optimize performanceReview payroll and resolve discrepanciesProcess reschedules, cancellations, and customer service exceptionsOversee inbound and outbound logistics at 3PL locationsTrack recycling and waste levels and recommend operational improvementsDaily & Weekly ResponsibilitiesTrack delivery exceptions and ensure timely resolutionMonitor compliance with check-ins, paperwork, and routing standardsReview next-day delivery plans and adjust schedules as neededSubmit nightly operations recap reportsAttend weekly planning and operations meetingsConduct inventory checks and order suppliesSuccess MetricsOn-time and complete delivery performanceDriver satisfaction and engagement scoresEmployee retention and safety complianceLabor hours and productivity versus goalsFleet damage and repair cost managementTemco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.