Senior Client Service Rep

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel Richemont + give clients what they desire and aspire, turning them into ambassadors.
Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities
Consistently achieve and ideally exceed the sales target, always following retail guidelines
Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
Assist and support after sales clients in accordance with Maison values. Remain knowledgeable on industry news and competitors
Act as a Maison ambassador
Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
Deliver daily boutique operations
Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
Assist in the merchandising and daily maintenance of displays and back-stock
Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
2 to 5 years of previous experience in luxury retail, service or hospitality environment
~ Strong understanding of Customer Service needs and customer priorities.
Excellent computer skills
SAP exposure is a plus.
Personal Skills:
Additional language skills are a plus
Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Must be available to work retail hours including nights and weekends
We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.