Head of Client Support Services

Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description Job Title: Second Service Manager

Department: Grocery

General Function Provides prompt, efficient and friendly customer service.

Monitors and maintains the sales floor operations and the technology necessary to do so.

Successfully handles customer/employee relations.

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.

Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by: (examples include) Escorting them to the products they are looking for.

Loading or unloading heavy items.

Making note of and passing along customer suggestions or requests.

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Trains employees in store policies, department procedures, and job duties.

Ensures proper customer service throughout the store and addresses specific customer issues.

Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.

Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager.

Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.

Approves checks written for cash or payment of merchandise purchased.

Coordinates backroom facilities and equipment; Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.

Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Adheres to company policies and individual store guidelines.

Suggests improvements in work methods and procedures by observing and listening to employees/customers.

Prepares sketches or floor plans of proposed displays.

Develops layout, selects theme, colors, and props, and requisitions materials.

Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers).

Handles cash registers.

Performs other job related duties and special projects as required.

Supervisory Responsibilities Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.

Education and Experience High school or 1 year of similar or related work experience.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. Equipment Used to Perform Job Pallet jack

cash registers

cardboard baler

computer

telephone

register computer

Contacts Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality Has access to confidential information which may include pricing, sales reports, and profit and loss reports.