Healthcare Architect (REMOTE)

Knowledge Architect
USA Remote - Nashville, TN 37203
Position Type Full Time Job Shift Day Education Level 4 Year Degree Travel Percentage Negligible Category Product Design
HealthStream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.
HealthStream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare's #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.
Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care – a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Competitive Compensation & Bonuses
Work-from-home flexibility
Fitness Center Reimbursements
Career growth opportunities
We offer flexibility and paid time off to support work-life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a HealthStream team member, you will help bring this vision to life. HealthStream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.
The Knowledge Architect is responsible for the structural design, technical governance, and AI-enhanced evolution of HealthStream's competency-based knowledge system. This role operates at the intersection of knowledge engineering, data architecture, and applied artificial intelligence—owning the foundational systems that organize, surface, and deliver clinical and professional knowledge across HealthStream's product ecosystem.
The Knowledge Architect defines how knowledge is structured, classified, stored, and accessed—and leads the technical effort to integrate AI-enhanced capabilities that improve the scale, accuracy, and intelligence of that system. This includes designing taxonomies, governing metadata standards, evaluating and implementing AI/ML techniques such as large language models and semantic search, and partnering with engineering teams to build robust, API-driven knowledge infrastructure.
This role requires expertise in information architecture, knowledge representation, and modern AI tooling. The candidate must bring rigor and systems thinking to complex knowledge modeling challenges while remaining engaged with the broader product and clinical goals the knowledge system is built to serve.
Approximately 10–15% travel is required to support partner engagements, attend workshops and industry conferences, and collaborate with offsite colleagues.
Assist in designing the architecture of HealthStream's competency-based knowledge system, including taxonomies, ontologies, metadata schemas, and classification frameworks.
Lead the technical integration of AI/ML capabilities including large language models, retrieval-augmented generation (RAG), semantic search, and NLP pipelines to enhance knowledge discovery, delivery, and maintenance.
Define and enforce data quality, governance, and compliance standards for knowledge content, ensuring accuracy, consistency, and auditability across the system.
Design and maintain enterprise APIs that expose knowledge services to internal products and external integrations, collaborating closely with engineering on implementation and versioning.
Partner with product management, clinical subject matter experts, and data engineering teams to ensure the knowledge architecture reflects the competency frameworks and clinical content needs of its customers.
Build and maintain tooling for knowledge ingestion, transformation, indexing, and cataloging—supporting both automated pipelines and human curation workflows.
Develop evaluation frameworks and quality metrics to measure the effectiveness, coverage, and clinical accuracy of AI-generated and curated knowledge outputs.
Produce and maintain comprehensive technical documentation, including architecture diagrams, data dictionaries, API specifications, and AI model behavior guidelines.
Guide and mentor cross-functional teams on knowledge architecture principles, AI integration best practices, and system design decisions.
Drive ecosystem value by ensuring the knowledge architecture supports integration across HealthStream product lines and third-party platforms.
Bachelor's degree in related field

• 5 or more years of experience in knowledge engineering, information architecture, data architecture, or a closely related discipline
• Software development lifecycle and Software as a Service (SaaS) experience strongly preferred
• Experience designing and governing enterprise APIs and metadata-driven systems strongly preferred

Ability to model and represent knowledge structures, including hierarchical classification systems
Ownership mentality—willing to lead through ambiguity and take accountability for system quality and outcomes
Works effectively within a matrixed, cross-functional organization—collaborating across product, engineering, clinical, and data teams
Plans and executes complex, multi-workstream initiatives with minimal supervision and appropriate prioritization
Compensation will be commensurate with skills, relevant experience, and performance in similar roles.

Medical, Dental and Vision insurance
~ Flexible Spending Account