Insurance Agency Professional

Overview
Baylor Scott & White Institute for Rehabilitation
Location: Dallas, TX
Insurance Verification Specialist
Hours: vary between Monday - Friday 8am - 5pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
Minimum starting salary: $18 per hour based off experience
*Insurance Experience Required - Minimum of 2 years*
This is NOT a remote position, applicants are required to come into the office.

Benefits of becoming an Insurance Verification Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

Health, Dental, and Vision insurance; Life insurance; Prescription coverage
Paid Time Off (PTO) and Extended Illness Days (EID)
A 401(k) retirement plan with company match
Short and Long Term Disability
Personal and Family Medical Leave
PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
Job Summary:
Verifies patient benefits by phone or insurance platform. Documents benefits into Therapy Source New Patient Registration (NPR). Provide insurance data support to the clinics and Central Billing Office. Provide support with Special Projects.
Essential Functions:
Verifies insurance eligibility by phone or approved online platforms.
Knowledge of in-network payers with use of resources and tools.
Knowledge of out-of-network options to communicate and recommend to front office clinic staff.
Communicates issues/problems with demographic information to the Administrative Service Manager.
Communicates any problems with insurance companies to Administrative Service Manager.
Documenting and tracking payer specific requirements.
Reporting daily statics to ensure department goals are met.
Forward any updates changes or addition of plans from insurance companies to Administrative Service Manager in a timely manner.
Inputs insurance benefits into comment screen within 24 hours of receiving, contingent upon all information is available and accurate in order to receive benefits.
Ensure information registered into TS NPR system is accurate according to information given, e.g. patient ID, group # etc.
Conveys the need for pre-cert or referral as soon as information is received from insurance company to front office clinic staff.
Answers phone for within the insurance verification administrative offices in a timely and professional manner.
Assures the completeness and accuracy of all insurance information prior to a perspective patient’s admission.
Provides patient insurance support to front office, billing and collections staff.
Good organization skills, excellent telephone and people skills
Time Management skills with demonstrated ability to meet deadlines
All other Tasks as assigned
Qualifications
Minimum Qualifications

HS diploma or GED is required
Insurance Experience - minimum of 2 years is required
Preferred Experience

Customer service experience preferred
Knowledge of insurance verification preferred
Healthcare, Medical, Dental office administration preferred
#BSWIR-Outpatient
Additional Data
Equal Opportunity Employer including Disabled/Veterans