Head of Maintenance and Facility Management (m/w/d)

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Management Director plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services. Louis, MO (or is open to relocating) due to proximity to key client sites.

Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations

Oversee CMMS (Computerized Maintenance Management System) administration throughout the region

Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records

Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support

Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors

Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management

Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services

Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams

Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients

10+ years of progressive experience in facilities management with 2+ years in director capacity

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience
• Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems
• Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites
• Strong experience in vendor management, contract administration, and lease portfolio oversight
• Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations
• Experience in capital planning processes and successfully executing capital improvement projects
• Exceptional customer service orientation with proven ability to build and maintain strong client relationships
• Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent

Experience managing corporate and manufacturing environments

Proven success managing subtenant relationships and complex lease portfolios

Advanced proficiency in data analysis and using data-driven insights to improve operations and client satisfaction

Familiarity with lease management systems and processes

Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentials

Experience working with enterprise-level CMMS platforms and driving system optimization

Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment

190-220K BASE + 30% TARGET BONUS

Remote -St. Personalized benefits that support personal well-being and growth:

Comprehensive Medical, Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. California Residents only

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Accepting applications on an ongoing basis until candidate identified.