Dispatcher/Plumbing - HVAC

HD Air, located in Springfield, MA, , a dynamic, rapidly-growing HVAC and Plumbing company, is expanding again! We are seeking a highly skilled Dispatcher to join our team.
AVAILABLE SHIFTS: Tuesday - Saturday (T-F 10 am - 6 pm, Sat. Monday - Friday (10 am - 6 pm)
They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation.
Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED)

• Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.