Customer Service Officers

In Home Sales Representative (Service Advisor)Fast paced local office of an International Franchise has an opening for an In Home Sales Representative (Service Advisor). Our customers love us! We have over 50% repeat/referral customer base and are seeking additional sales support for our growing business. Handyman Connection of Newburg is a locally owned and operated, well established Home Improvement Company dedicated to excellent customer service and quality workmanship.What You Will ReceiveEarn competitive base salary plus unlimited/uncapped commission opportunityExcellent training and supportBranded apparel provided (business casual attire)Field Service Mobile app providedCustomer leads are provided – LIMITED COLD CALLINGExcellent local office administrative support for customers and schedulingResponsibilitiesThe Service Advisor role is a sales and project management role. Your main responsibilities include doing in-home estimates with residential customers who have requested home repair or remodeling services, evaluating the project, estimating the cost of services for the customer using Handyman Connection's estimating software, selling the service to the customer, and project managing the work to completion.The Service Advisor will meet with customers, take pictures, diagram the work, and write a proposal (complete with pricing) for the project.The Service Advisor will present proposals to the customers and schedule jobs through the office using Handyman Connection scheduling software.It will be the Service Advisor's responsibility to oversee the job from beginning to end taking ultimate responsibility for the outcome of the project.Service Advisor should agree to work one Saturday or Sunday for each trade show Handyman Connection participates in—usually 5 or 6 trade shows annually.Check on new and seasoned Craftspeople in the field to ensure their craftsmanship and Handyman Connection's processes and expectations are being fulfilled.There will be a weekly meeting with Owner/General Manager to discuss sales quota requirements and determine whether or not quotas are being met. It is the Service Advisor's responsibility to have all required documentation prepared for the meeting.Service Advisor will be expected to maintain clean and well-groomed appearance. Nice jeans or slacks with button up or polo logoed shirts are acceptable attire for customer sales calls.Service Advisor is expected to pursue Commercial/Corporate Accounts on a regular basis. Any established accounts will apply toward the Service Advisor's weekly/monthly/annual quotas.Service Advisor should be able to build effective customer relationshipsService Advisor should have clear and concise communication skillsService Advisor should have excellent listening skillsService Advisor should have experience using many software/technology tools as they will need the ability to learn and use the Handyman Connection recommended estimating software, CRM (Customer Relationship Management) software and basic business software (Microsoft Outlook, Excel, Word, etc.) as well as proficient keyboard and data entry skillsService Advisor should be able to communicate effectively and assertively with craftsmanService Advisor should have the willingness to use and follow approved sales scripts to deliver the Handyman Connection Brand Experience to customers and craftsmanService Advisor should have a high-level of detail-orientation & organizationService Advisor should be able to work in a fast-paced environment & multi-task wellService Advisor should have the willingness to make outbound sales orientated calls to customersService Advisor should demonstrate self-motivation and initiativeService Advisor should have the ability and experience working by themselves in an autonomous environmentService Advisor should have strong personal time management skillsPreferred experience:Experience working in a construction related industry and working with craftsmanExperience making outbound sales calls to customersExperience working with difficult customers and employees; handling complaints or conflicts with customers and employeesKnowledge of basic home repair/remodelingKnowledge and experience using a home remodeling softwareKnowledge and experience doing in-home estimates with customers for a service5 years of experience in sales having goals and being held accountable to achieving those goalsLongevity working in a role for an extended period of time demonstrating loyalty to a company and the ability to maintain employment in one place for significant period of timeCompensation: $50,000.00 - $52,000.00 per yearYour locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.If you're interested in:high earnings potentiala flexible schedule that you controlusing your skills to help improve other's livesHandyman Connection might be a great fit for you.Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.