Head of Client Support Services

Banyan Air Service, located at Fort Lauderdale Executive Airport (FXE) a nationally recognized leader in private aviation services, is seeking a Director of FBO Services to lead and elevate the delivery of a seamless, world-class experience across all ground handling and guest touchpoints. This position reports directly to the COO and is responsible for delivering exceptional customer service across all aircraft ground and FBO services, ensuring that both internal and external customers consistently recognize Banyan as an industry leader. This role is entrusted with shaping an environment where operational precision meets anticipatory service ensuring every arrival, departure, and interaction reflects the highest standards of safety, discretion, and professionalism.
The ideal Candidate will lead Banyan's largest division, overseeing both airside and front-of-house operations, while cultivating a culture defined by excellence, accountability, and an uncompromising commitment to the customer experience .
Provide strategic leadership across Operations, Line Service, Safety & Training, and Customer Support
Develop and mentor senior leaders, instilling a culture of ownership, discipline, and service excellence
Build a team environment where performance, professionalism, and pride in execution are non-negotiable
Direct all aspects of FBO operations including ramp coordination, fuel services, hangar utilization, and terminal presentation
Ensure flawless execution of daily operations with a focus on efficiency, safety, and attention to detail
Maintain strict compliance with FAA, EPA, and airport authority regulations
Oversee financial performance including budgeting, forecasting, and P&L accountability
Client Experience & Relationship Management
Establish and maintain trusted relationships with aircraft owners, principals, and corporate flight departments
Anticipate client needs and ensure a highly personalized, discreet, and consistent service experience
Ensure integrity, accuracy, and confidentiality of all customer interactions and data
Fuel Strategy & Vendor Partnerships
Oversee fuel procurement, pricing strategy, and inventory management with a focus on profitability and reliability
Manage and strengthen key partnerships with fuel providers, service vendors, and hospitality partners
Negotiate and maintain agreements that align with both operational excellence and financial performance
Commercial Strategy & Growth
Partner closely with Sales & Client Relations to drive fuel volume, hangar occupancy, and customer acquisition
Support targeted marketing initiatives, industry events, and strategic outreach
Safety, Compliance & Risk Management
Lead a safety-first culture across all aspects of the operation
Ensure rigorous adherence to training standards, operational protocols, and regulatory requirements
Oversee incident management, reporting, and continuous improvement initiatives
Minimum of 5 years of progressive leadership experience within FBO, aviation operations, or a comparable high-touch service environment
Demonstrated success managing large, multi-functional teams (25+ teammates)
Strong financial acumen with experience in P&L oversight and fuel operations
A disciplined, detail-oriented approach with a passion for delivering precision service at scale
Consistent delivery of a refined, seamless customer experience
Strong financial performance and operational efficiency
Banyan Air Service
At Banyan, we operate at the intersection of aviation and hospitality—where every detail matters, and every interaction reflects our brand . Our commitment is to create an experience that is as exceptional as the aircraft we serve. Medical, Dental & Vision Plans

• Company Paid Basic Life Insurance and Supplemental Accident
• Short and Long-Term Disability Insurance
• Company paid holidays and paid time off for full-time employees
• Continued education and flight reimbursement
• Relocation Assistance is available for those that qualify
• A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.