Head of Operations & Business Management

The Operations Manager is responsible for fulfilling our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, the Operations Manager oversees a variety of operational tasks assigned by store management. The Operations Manager may also complete the duties of the Freight Coordinator and Visual Merchandiser based on business needs and/or store volume.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operations

Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.

Complete the Operations Manager daily disciplines.

Manage promotions by educating Teammates and ensuring signage is displayed appropriately.

Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.

Monitor reservation application, including Guest follow-up, team education, and product reservation.

Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.

Complete inventory reviews including year-end inventory.

Develop and maintain knowledge of Point of Sale (POS) software.

Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.

Receive freight boxes and store transfers through register.

Report discrepancies through Inventory Manager.

Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.

Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).

Complete special orders and the necessary phone calls to the Guest.

Keep supplies in stock and organized (e.g. boxes, transfer bags, printer paper, hangers, sensors, etc.).

Handle all maintenance issues in the store – plumbing, electrical, etc.

Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.

Understand and apply Buckle’s Code of Ethics and all of Buckle’s policies, procedures, and handbooks.

Compare and verify merchandise invoices to items received to ensure that shipments are correct.

Upon request, ship any alterations, layaways, or special orders to Guests.

Check accuracy of freight packing slips and transfer slips.

Double-check that all transfers have been processed through the register and that items match what you are shipping out.

When shipping items to Guests and other stores, must fold items and place in appropriate sized box for proper presentation of product when unpacked.

Create and develop a visual merchandising strategy on a weekly basis.

Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.

Uses Performance Tracker to track results and strategize on product rotation.

Is up-to-date on all current visual standards and videos.

Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.

Understands the importance of the store window’s impact on business and completes with a high level of urgency.

Comfortable in giving and receiving feedback from peers and management.

Promote personal and store growth.

Self-educate on all company tools (videos, pieces, books) and share this information with others.

Ability to travel and cover other stores within District based on business needs.

Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.

Special projects and other duties as assigned.

Performance Bonuses

Employee Assistance Program

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; Must be 18 years of age or older due to the nature of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law.