Service Concierge Customer Support Position

Our team members are passionate about making a positive difference in the lives of residents every day.Front Desk Concierge – Lead Hospitality with PurposeAs a Concierge, you create the first impression of Sunrise—welcoming residents, families, and visitors while ensuring a warm, safe, and organized community experience. What You'll Do:Greet visitors, residents, and prospective families with professionalism and warmthAnswer and route calls promptly, taking accurate messagesProvide community overviews and support the Sales team with inquiriesAssist with move-in preparations and marketing materialsMaintain a welcoming front desk and Bistro areaSupport recruitment efforts and administrative data entryManage appointments, mail distribution, and resident rostersMonitor safety protocols, visitor sign-in, and emergency proceduresProcess meal tickets and assist with basic office tasksYou serve as the face of the community—ensuring every interaction reflects Sunrise's hospitality and service standards.What We're Looking For:High School Diploma/GEDStrong customer service and communication skillsOrganized with excellent time management and follow-throughComfortable multitasking in a fast-paced environmentProficiency in Microsoft Office and basic computer systemsAbility to maintain professionalism and confidentialityPay Range: 13.50 - 16.88Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.Medical, Dental, Vision, Life, and Disability PlansRetirement Savings PlansEmployee Assistant Program / Discount ProgramPaid time off (PTO), sick time, and holiday paymyFlexPay offered to get paid within hours of a shiftTuition ReimbursementIn addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.Some benefits have eligibility requirementsEqual Opportunity EmployerSunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.