Head of Operations & Business Management

Company Description Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Driving added value to our customers through the talented execution of our employees and the pursuit of providing extraordinary service for our customers is what has built our company and its national reputation for integrity.

Job Description The Operations Manager position is a key management role and will assist the Branch Manager for the West Division. The Operations Manager will provide leadership and implementation of core values and our overall mission of protecting our customers’ people, business, and time. This position will be responsible for the management and ongoing development of employees at the facility. They will also lead safety initiatives by protecting employees, customers, and assets while also supervising and managing safe work environments and verifying customer needs are being met at the highest level of satisfaction. The management team at AWP is instrumental in achieving success through team building, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

Manage a team of 25-50 employees.

Ensure compliance with Company, Local, State, and Federal safety regulations.

Protect employees, customers, and assets from losses, injuries, and accidents by enforcing safe work practices.

Foster team building through effective leadership and regular communication.

Utilize site and organizational data for workforce forecasting to predict staffing needs.

Conduct new hire orientation and ongoing training.

Track and audit the usage of assets, employees, and time for projects.

Address customer service issues promptly and efficiently while providing the highest level of service.

Solidify the company's presence in the service area and identify growth opportunities.

Invest in the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs.

Manage daily employee issues including payroll, timekeeping, benefits, time off requests, scheduling, and customer issues.

Qualifications Associate or bachelor's degree is preferred but not required.

5-10 years of management experience is essential.

Strong leadership skills with excellent communication and coaching abilities.

Intermediate computer proficiency, including Microsoft Office products and customer relationship management systems.

Experience in managing profit and loss (P&L).

Preferred experience in process improvement methodologies such as Lean Manufacturing or Six Sigma.

Proven experience in business development, both top and bottom line.

A proactive approach to brand development.

Strong ability to build and maintain customer relationships.

Capability to develop and execute business plans.

Additional Information Comprehensive benefits package including three medical plan options and two dental plan options, along with additional benefits such as Legal and Identity Shield, Accident, and Critical Illness coverage.

Company-paid life insurance coverage.

Company-paid long-term disability (LTD) insurance.

Availability of Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Participation in the 401(k) retirement plan.

Paid Time Off (PTO) and paid holidays.

Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, age, national origin, ancestry, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, protected veteran status, disability, or any other status protected by applicable federal, state, or local law.

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