Customer Service Officers

West Broad Volkswagen - Page Auto Group | Richmond, VAWest Broad Volkswagen is a trusted dealership dedicated to delivering an exceptional customer experience. We are seeking a friendly, organized, and customer-focused Service Advisor to join our team. West Broad VW is part of Page Auto Group which has proudly served the Richmond community for nearly 50 years.Position SummaryThe Service Advisor is the main point of contact for service customers, providing outstanding customer service while clearly communicating vehicle needs, repair recommendations, timelines, and costs.Key ResponsibilitiesGreet customers promptly and professionallySchedule service appointments and manage customer flowListen to customer concerns and accurately document service needsExplain recommended maintenance and repairs in a clear, customer-friendly mannerPrepare repair orders with accurate estimates and obtain approvalsProvide timely updates on vehicle status and completion timesMaintain high customer satisfaction (CSI) standardsAnswer phone inquiries regarding appointments and vehicles in serviceDeliver completed vehicles and review services performedEnsure repair orders are properly documented and closedFollow dealership, manufacturer, and safety guidelinesCommunicate concerns to the Service ManagerRefer sales opportunities to the Sales Department when appropriateQualificationsStrong customer service and communication skillsOrganized and detail-orientedAbility to work in a fast-paced environmentAutomotive or dealership experience preferred, but not requiredBenefitsCompetitive payHealth, dental, and vision insurancePaid time off and holidays401(k) with company matchProfit sharingTuition reimbursement for job-related coursesTraining and growth opportunitiesApply today to join a dealership that values customer care, teamwork, and long-term success.High school diploma or equivalent; additional education or training in automotive service preferred.Previous experience in a service advisor or similar role in a dealership.Excellent customer service and communication skills.Strong organizational skills and attention to detail.Knowledge of automotive maintenance and repair procedures.Ability to follow federal, state, and local regulations.Valid driver’s license and clean driving record.

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