Head of Project Management and Client Services - Remote

In the landscape of ever-changing office design, we strive to create resilient workplaces that become launch pads for teams to feel excited, motivated and encouraged to do their best work.

Our expertise is built upon a solid foundation of workplace strategy and furniture design, project management, and client advocacy. Based in San Francisco, CRI is a top tier commercial furnishings consultancy focused on excellence in workplace strategy and design. The Project Manager provides overall project management for on-going corporate accounts (as required) as well as short- and long-term projects from inception to final close out. The role oversees, manages and coordinates all aspects of a project, from product specification, design consultation, budget management, and installation logistics and close-out. The role is responsible for managing the internal project team, coordinating and oversee all tasks and critical dates, customer and third-party relations, budget and deadline requirements and ultimately customer satisfaction.

This role is eligible for our Flexible Workplace policy, where there is an expectation to work from our San Francisco office 1 day a week.

Primary contact for all project related communications

Work in tandem with Account Manager or Account Executive to set customer/project expectations and build customer relationships

Analyze, plan, schedule and implement project requirements

Establish overall project scope and lead internal project team to ensure a coordinated effort including directing, and often participating in the design and specification process, overseeing pricing and order entry, developing project timelines, and advanced micro schedules, coordinating onsite installations and punch list resolution

Manage the project budget to include tracking actual vs. projected pricing, order revisions, changes to scope and change orders

Manage the project schedule to ensure product is ordered, delivered and installed on time

Consult with architects, designers, manufacturers, contractors, sub-contractors and end-users to assist with programming, clarify furniture specifications and technical questions, and resolve issues as they arise

Attend project/construction meetings as required

Manage accurate and detailed record keeping, including budgets, pricing summaries, project notes, changes/revisions, and customer approvals

Manage all final project close-out requirements

Act as a CRI brand ambassador in all internal and external interactions

Other projects/tasks as assigned

Bachelor’s degree in business administration or related field or 4+ years of Project Management experience

Self-starting, solutions-oriented, energetic, analytical, strategic, creative and results-oriented with a strong background in project management

Exceptional organizational, administrative and communication skills

Knowledge of contract furniture industry or passionate about furniture/interior design, preferred

Working knowledge of construction projects, furniture relocation and installation, trucking, installation labor, furniture manufacturing and shipping, building management and current workplace issues and trends

Demonstrate professionalism, integrity, and sound judgment in the performance of business transactions, and commitment to providing an exceptional client experience

Must be detailed, organized, flexible and service oriented with the ability to multi-task, problem solve and prioritize effectively to meet deadlines

Working knowledge of PC and Microsoft Office software, including Excel, Word, PowerPoint and Adobe PDF. Knowledge of MS Project and CAP 2020 is preferred

Transportation is required, as time at client sites in the greater bay area may be required

Be a Design Thinker – From strategy to operations, question, ideate and solve with empathy.