Head of Services - Support and Managed

Drive exceptional patient dining experiences at USC Arcadia Hospital as a Patient Services Manager 2. Lead daily operations, inspire frontline teams, and ensure outstanding service, quality, and patient satisfaction in a fast-paced healthcare environment.

Join a role that blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Lead two essential service areas that directly support patient experience and hospital operations.
Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
Gain exposure to healthcare service standards, compliance practices, and operational best practices.

Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
Commitment to service excellence through patient engagement, rounding, and quality monitoring.
Organizational skills that support workflow management, performance standards, and continuous improvement.

Management Experience: 2 years
Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Medical, Dental, Vision Care and Wellness Programs

• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete  this form.