Head of Client Services

Lead The Future Of Automotive RetailAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.Schedule and assign daily work objectives for the service consultantsMonitor performance and counsel service consultants with behavioral or performance issuesTrain, coach, supervise and assist service consultantsAssist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle dataMaintain all supplies required to operate the service driveCommunicate with team leaders to determine status of jobsReview the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's businessPartner with all other dealership personnel to ensure quality of service provided to customersPerform quality inspections of vehicles being returned to customersFollow up with customers to ensure satisfaction with service workUnderstand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.High School diploma or equivalentAbility to read and comprehend instructions and informationTwo years of experience in an auto repair facilityAbility to collaborate with other dealership personnelMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated communication and interpersonal skillsDemonstrated customer service skillsOne year of supervisory experience (preferred)Ability to operate an automobileThis positions pay range is $50k to $120k annuallyExciting Benefits And Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry.